Why Is My Order Marked as Delivered but I Haven't Received It?Updated a month ago

If your tracking shows your order as delivered but you haven't received it, there are a few things you can check first.

Your parcel may still be in transit

In some cases, a parcel may be marked as delivered slightly before it arrives. If your order was shipped in multiple parcels, it's also possible that only one parcel has been delivered so far.

Please check the tracking link for each parcel included in your shipment for the latest updates.

Check around your delivery address

We recommend checking:

• Around your property's safe places or delivery location.
• With other members of your household.
• With neighbours, in case they accepted the parcel on your behalf.

Contact the delivery carrier

If you're still unable to locate your parcel, please contact the delivery carrier directly. They may be able to provide additional information, such as GPS delivery data or proof of delivery, and help clarify the delivery status.

Still can't find your order?

If you're unable to locate your parcel after completing the steps above, please contact our Customer Care team. We'll be happy to investigate further and, where appropriate, escalate the matter with the delivery carrier on your behalf.

We appreciate your patience and understanding while we work to resolve the issue.