Why is my order marked as delivered but I have not received it?Updated 14 days ago

It's possible that the package is still in transit even though the status indicates delivery or you could have several boxes on the way and only one has been delivered so far. Please monitor the tracking link for each parcel for updates on its location and expected delivery.

If the order is marked as delivered, it is advisable to check with your neighbours or anyone in your household to see if they received it on your behalf. Another step would be to reach out to the delivery company for further clarification or proof of delivery since there can sometimes be errors in the delivery status.

If there is no resolution, our team can escalate the issue to the appropriate department - just get in touch with us here. We appreciate your patience and understanding in these matters.