# seed-spout-us

> Public Help Center articles for seed-spout-us.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Are your silicone products platinum cured?](https://support.seedsprout.com.au/en-US/are-your-silicone-products-platinum-cured-5844361.md): Our silicone freezer trays are made from platinum cured silicone, which is considered a premium quality form of silicone. This type of silicone is known for its durability, resistance to heat and wear, and reduced tendency to retain odours compared t
- [Do the Anti Slip Chopping Board Corners fit on the titanium chopping boards too?](https://support.seedsprout.com.au/en-US/do-the-anti-slip-chopping-board-corners-fit-on-the-titanium-chopping-boards-too-5845035.md): The Anti Slip Chopping Board Corners are designed specifically for our Wood Fibre Chopping Boards range. They are made from durable, easy to clean silicone and fit snugly onto those boards to help reduce movement during food prep. They are not compat
- [Are the Reusable Stretch Lids - Set of 6 made from premium silicone?](https://support.seedsprout.com.au/en-US/are-the-reusable-stretch-lids---set-of-6-made-from-premium-silicone-5872270.md): Yes, our Reusable Stretch Lids are made from premium platinum cured silicone. They are LFGB certified, which means they have been tested to ensure they do not contain any harmful or toxic substances, making them a safe and high quality option for eve
- [Mother's Day 2026 Order Cut Off](https://support.seedsprout.com.au/en-US/untitled-5890501.md): To make sure your gift arrives in time for Mother’s Day 2026, here are the final order cut off dates by state:. If you are sending to multiple addresses, we recommend using the earliest cut off date to be on the safe side. We also suggest ordering a
- [What materials are used in the Insulated Lunch Bags?](https://support.seedsprout.com.au/en-US/what-materials-are-used-in-the-insulated-lunch-bags-6211493.md): Our lunch bags are made from certified organic cotton ensuring both sustainability and quality
- [Being Honest With You: An Update on Our Orangutan Alliance Certification](https://support.seedsprout.com.au/en-US/being-honest-with-you-an-update-on-our-orangutan-alliance-certification-6226448.md): At Seed & Sprout, transparency isn't just a value we talk about — it's how we try to operate, even when the news is complicated. So today we want to share something openly with our community. You may have noticed the Orangutan Alliance "Certified Pal
- [What are Castor Bean Oil Bristles?](https://support.seedsprout.com.au/en-US/what-are-castor-bean-oil-bristles-6445383.md): We've recently redesigned and reimagined our Eco Bamboo Toothbrush to make it even better, and we'd love to share a little more about the materials we use and the reasons behind our choices. Our updated Eco Toothbrush features plant-based bristles ma
- [Will the CrunchBox™ 2.0 Pots Fit with the Silicone Leak-Resistant Insert?](https://support.seedsprout.com.au/en-US/untitled-6520894.md): Yes! The CrunchBox™ 2.0 Leak-Resistant Pots are designed to be fully compatible with the Silicone Leak-Resistant Insert. You can customise your CrunchBox™ 2.0 to suit your lunch-packing needs:. The CrunchBox™ 2.0 was designed as a modular system, all
- [Change of Mind Returns](https://support.seedsprout.com.au/en-US/untitled-6660282.md): We accept change-of-mind returns within 30 days of purchase for Australian orders only. If you're an international customer, please contact us at hello@seedandsprout.com and our team will guide you through the return process. To be eligible for a cha
- [Temporary Pause on Shipping to the European Union (EU)](https://support.seedsprout.com.au/en-US/temporary-pause-on-shipping-to-the-european-union-(eu)-7126051.md): Due to new European Union (EU) customs and import Value Added Tax (VAT) regulations that came into effect on 1 July 2026, we have temporarily paused shipping to all EU member countries. Australia Post is currently working with EU postal operators to
- [How much is shipping within Australia?](https://support.seedsprout.com.au/en-US/how-much-is-shipping-within-australia-184700.md): We offer Free AU Standard Shipping on orders $199+ (excluding orders with glassware). Standard Shipping: Currently ships within 1-2 business days. For orders under $199, we have a $21.99 Flat Rate (includes temporary $2 Fuel Surcharge)Delivery Timefr
- [How much is international shipping?](https://support.seedsprout.com.au/en-US/how-much-is-international-shipping-184702.md): International shipping is available in both standard and express options as outlined below in AUD. It will be converted to your local currency within your order. New Zealand: Standard Tracked Shipping - $23 Express Tracked Shipping - $33 - Spend $149
- [I just placed my order, when will my items ship?](https://support.seedsprout.com.au/en-US/i-just-placed-my-order-when-will-my-items-ship-184703.md): We normally dispatch within 1-2 business days. Dispatch emails with tracking details can sometimes go to the spam/junk folder but if it has been over 3 business days since you placed your order, there is no pre order item and you haven't received a d
- [If I place an order with items on pre-order, will my items ship separately?](https://support.seedsprout.com.au/en-US/if-i-place-an-order-with-items-on-pre-order-will-my-items-ship-separately-265856.md): All orders with a pre order item will be held until all products are in stock. We will need to wait for all of the items to be available before we can ship the entire order. If you need anything urgently, we recommend placing a separate order. If you
- [Why does my order not qualify for free shipping?](https://support.seedsprout.com.au/en-US/why-does-my-order-not-qualify-for-free-shipping-1038298.md): Orders containing any of our glassware range* are excluded from free shipping due to the increased weight and special packaging required to ensure these delicate items arrive safely. These measures help prevent breakage during transit but also result
- [Do you ship to a Parcel Locker and/or PO Box?](https://support.seedsprout.com.au/en-US/do-you-ship-to-a-parcel-locker-andor-po-box-1096709.md): Thanks for your interest!. Yes, we do ship to Parcel Lockers and PO Boxes. To avoid delivery issues, we recommend making sure the address is complete, correct, and includes "Parcel Locker" or "PO Box" in the Address line. Sample checkout screen below
- [Do you offer next day delivery?](https://support.seedsprout.com.au/en-US/do-you-offer-next-day-delivery-1098238.md): Thanks for your interest!. We do not have next day delivery at the moment. Hopefully in the future!. Our fastest shipping option at the moment is Express Shipping (within Australia) with Express Metro: 1-3 business days and Express Regional: 2-5 busi
- [Why Does Shipping Cost the Same for Small Orders?](https://support.seedsprout.com.au/en-US/expensive-shipping-for-small-orders-1171771.md): Thank you so much for reaching out. We understand that a flat rate shipping fee can feel like a lot, especially for smaller orders. At the moment, we offer a flat rate shipping fee across Australia. Please note that our courier is also currently appl
- [What can I do if my package tracking status is unavailable?](https://support.seedsprout.com.au/en-US/what-can-i-do-if-my-package-tracking-status-is-unavailable-1263522.md): If your package tracking status is unavailable, it may indicate that your order was packed out of hours and is awaiting collection. There could also be a delay or a temporary issue with the carrier's system. Double-check that the tracking number is c
- [Why is my order marked as delivered but I have not received it?](https://support.seedsprout.com.au/en-US/why-is-my-order-marked-as-delivered-but-i-have-not-received-it-1263516.md): It's possible that the package is still in transit even though the status indicates delivery or you could have several boxes on the way and only one has been delivered so far. Please monitor the tracking link for each parcel for updates on its locati
- [How can I check the status of my package delivery?](https://support.seedsprout.com.au/en-US/how-can-i-check-the-status-of-my-package-delivery-1263521.md): To check the status of your package delivery, use the tracking number provided via email in your shipping confirmation. This tracking number can be used with the courier's tracking system (Auspost, Aramex, Star Track etc). Remember, delays can occur
- [Is Free Shipping Available for International Orders?](https://support.seedsprout.com.au/en-US/is-free-shipping-available-for-international-orders-1398981.md): Thanks for your interest in shopping with us!. At this time, free shipping is only available for orders within Australia. For international shipping rates, please check out our FAQ page here for the most up-to-date information.
- [Does Aramex charge for redelivery?](https://support.seedsprout.com.au/en-US/does-aramex-charge-for-redelivery-1778499.md): Thank you for your question!. If you've missed your delivery, you can request a redelivery through the Aramex tracking page. Please note that charges may apply, depending on your redelivery request. The applicable fee is determined by Aramex based on
- [Can I get a free shipping code?](https://support.seedsprout.com.au/en-US/can-i-get-a-free-shipping-code-1819668.md): Thanks for your interest! We currently do not offer a free shipping code but our website does automatically provide free shipping for the following order requirements:
- [Are you able to ship to the United States?](https://support.seedsprout.com.au/en-US/are-you-able-to-ship-to-the-united-states-2280110.md): We’re so sorry, but we’ve had to pause all shipping to the United States effective immediately.Due to recent changes in U.S. tariffs, it’s no longer feasible for us to ship orders to the U.S. in a cost-effective way. What this means for you:. We’re g
- [When is the 2026 Back to School order cut-off for Metro Australia?](https://support.seedsprout.com.au/en-US/when-is-the-2026-back-to-school-order-cut-off-for-metro-australia-4230402.md): To help ensure your order arrives in time for the 2026 school year, we recommend placing your order by the cut-off date listed below for your state or territory. Please note that these dates are based on metro customers only. Any regional or rural o
- [Why We’ve Added a Temporary $2 Fuel Surcharge | Seed & Sprout](https://support.seedsprout.com.au/en-US/why-we%E2%80%99ve-added-a-temporary-dollar2-fuel-surcharge-%7C-seed-and-sprout-5782265.md): You may notice a $2 fuel surcharge added to our Standard & Express Shipping charges from April 22. We want to explain why this has been introduced, and how long it will be in place. Our delivery partners, Australia Post & Aramex, have introduced a te
- [Warehouse Closure Notice – June 22 to 28, 2026](https://support.seedsprout.com.au/en-US/warehouse-closure-notice-%E2%80%93-june-22-to-28-2026-6728608.md): Please note that our warehouse will be closed from June 22 to June 28, 2026 for annual stocktake. During this period, orders can still be placed through our website; however, no orders will be dispatched while the warehouse is closed. As orders will
- [Something Is Wrong With My Product (Faulty)](https://support.seedsprout.com.au/en-US/faulty-goods-184706.md): We're sorry to hear that something isn't quite right with your product, but don't worry, we're here to help!. If you've received a faulty, damaged, or incorrect item, lodging a request is easy. Simply have your order number and delivery postcode read
- [Bar Performance Guarantee](https://support.seedsprout.com.au/en-US/change-of-mind-returns-+-100%25-performance-guarantee-on-bars-184709.md): We stand behind every Bar in our range with our 100% Performance Guarantee. If you've tried one of our Bars and it didn't meet your expectations, we'll refund the full purchase price. If you're not completely satisfied with your purchase, simply foll
- [Can I get a refund for the shipping/postage of my return?](https://support.seedsprout.com.au/en-US/can-i-get-a-refund-for-the-shippingpostage-of-my-return-293462.md): We provide return labels when necessary for the following product issues:. Please lodge your query via here: https://seed-spout-us.loopreturns.com/#/ so we can assist you. If your return reason does not fall under any of the categories above, please
- [I've returned my items, when will I receive my refund/credit?](https://support.seedsprout.com.au/en-US/ive-returned-my-items-when-will-i-receive-my-refundcredit-293463.md): Please track your returned parcel, as return shipments may take longer than regular ones. While we aim to process returns and refunds/credits quickly, please allow up to 30 days for inspections and refunds/credits after your parcel has been received.
- [Can I return an item I bought on sale?](https://support.seedsprout.com.au/en-US/can-i-return-an-item-i-bought-on-sale-293464.md): We only accept returns for items purchased during Sales if they are faulty or damaged. Please check out our Refunds & Returns Policy here.
- [Can I Return a Product That Was Gifted to Me?](https://support.seedsprout.com.au/en-US/can-i-return-your-product-that-was-gifted-to-me-293466.md): Yes! If you received one of our products as a gift, you can lodge a return through our Returns Portal, provided you have the purchaser's details or proof of purchase, such as the order number and shipping address used for the order. If you need any a
- [International refunds/exchanges (if applicable)](https://support.seedsprout.com.au/en-US/international-refundsexchanges-(if-applicable)-293468.md): We offer a refund ONLY for faulty/damaged items. Please send us your order number through hello@seedandsprout.com. We do not offer exchanges for faulty items.
- [International returns (if applicable)](https://support.seedsprout.com.au/en-US/international-returns-(if-applicable)-293469.md): We accept returns within 30 days of purchase/delivery. The customer is responsible for all return shipping costs. We are not able to refund/credit this. The returned item must be in unused condition and in the original packaging. Once the item is rec
- [Why is my refund lower than when I ordered?](https://support.seedsprout.com.au/en-US/why-is-my-refund-lower-than-when-i-ordered-1153848.md): Your order may have used a discount code or gift card when it was placed. Discounts and Gift Cards are non-refundable and are distributed among the items in the order depending on their value. If your order did not use a discount or gift card, please
- [How is silicone different to plastic?](https://support.seedsprout.com.au/en-US/how-is-silicone-different-to-plastic-184710.md): Silicone is a great alternative to plastic. We use it for its highly durable, nonstick, stain-resistant, hard-wearing characteristics. It also cools quickly and tolerates extremes of temperature. Due to its durability it can be used for a long period
- [Where are your products made?](https://support.seedsprout.com.au/en-US/where-are-your-products-made-184711.md): Our products are designed by us in Byron Bay, Australia and made for us by our long established and trusted manufacturing partners in Australia and China. All of our Bars are made right here in Australia. You can find more detailed information about
- [Where can I get a new Compost Bin Filter?](https://support.seedsprout.com.au/en-US/where-can-i-get-a-new-compost-bin-filter-185775.md): Our Compost Bin Filters are designed to be washed and reused. Wash gently in warm soapy water and lay flat to dry. Avoid wringing as this could misshapen the filter. If you've lost or misplaced your filter, we sell replacements. Just ensure you grab
- [Can I fit a CrunchBox and Bento Lunch Box in your CrunchCase Lunch Bags?](https://support.seedsprout.com.au/en-US/can-i-fit-a-crunchbox-and-bento-lunch-box-in-your-crunchcase-lunch-bags-194029.md): Yes! The CrunchCase Lunch Bag is designed to fit our lunch boxes with ease. The CrunchBox OG and CrunchBox 2.0 fit comfortably inside the main insulated compartment, while the Bento Lunch Box fits neatly in the front pocket of the CrunchCase. Please
- [Will you be making a silicone insert for the original CrunchBox/Crunch Boxes?](https://support.seedsprout.com.au/en-US/will-you-be-making-a-silicone-insert-for-the-original-crunchboxcrunch-boxes-252149.md): Q: Will you be making a silicone insert for the original CrunchBox/Crunch Boxes?A: Unfortunately, no. Despite our best efforts, we haven’t been able to create a silicone seal for our OG CrunchBox. But don’t worry! Our fourth leakproof pot that fits i
- [Where can I buy gift cards/vouchers?](https://support.seedsprout.com.au/en-US/where-can-i-buy-gift-cardsvouchers-252150.md): We offer e-gift cards which can be purchased directly through our website. Once payment is completed, the gift card will be sent via email, making it easy to forward to the recipient. It’s a completely zero-waste option, and you also have the choice
- [Can the Muffin Cups be used in an air fryer?](https://support.seedsprout.com.au/en-US/can-the-muffin-cups-be-used-in-an-air-fryer-256450.md): Yes absolutely! They're safe up to 250°C
- [Can you use the Air Fryer Mats and Bowls in a regular oven?](https://support.seedsprout.com.au/en-US/can-you-use-the-air-fryer-mats-and-bowls-in-a-regular-oven-256451.md): Yes! As long as the temperature range is between 40°C ~ 230 °C.
- [Do the Hemp Tea Towels leave fluff or anything?](https://support.seedsprout.com.au/en-US/do-the-hemp-tea-towels-leave-fluff-or-anything-262209.md): There's no fluff on these towels! They are perfect for drying and covering food.
- [What is the Charcoal Compost Filter made of?](https://support.seedsprout.com.au/en-US/what-is-the-charcoal-compost-filter-made-of-266642.md): The Charcoal Filter is made from nylon which makes it durable, easy to wash and reuse and helps it to hold its shape for repeated use. We encourage you to wash and reuse your charcoal filter prior to purchasing a new one. If it has reached an end of
- [How long does one Shampoo bar last?](https://support.seedsprout.com.au/en-US/how-long-does-one-shampoo-bar-last-272777.md): This all depends on how often you Shampoo your hair and the length of your hair but typically 1 Shampoo Bar = 3.5 x 350ml liquid bottles. The Shampoo Bar can last anywhere between 3-9 months. If you have the Soap Saver Bag and are no longer able to h
- [Do your Shampoo and Conditioner Bars strip hair colour?](https://support.seedsprout.com.au/en-US/do-your-shampoo-and-conditioner-bars-strip-hair-colour-278907.md): Our bars are made from naturally-derived ingredients and do not strip hair colour. We do recommend following the 72 hour hair colouring rule of not washing your hair immediately after.
- [Will the 2 Pot Set and the CrunchPot fit in the Bento Lunch Box?](https://support.seedsprout.com.au/en-US/will-the-2-pot-set-and-the-crunchpot-fit-in-the-bento-lunch-box-278908.md): Our 2 Pot Set and Dressing Containers will fit in the Bento Lunch Box but not the CrunchPot. Our Bento Lunch Boxes are 100% leakproof and food won't mix between compartments. If you have the Mini CrunchCase, you can place the CrunchPot in the outside
- [Is the silicone seal in the insulated food flask removable?](https://support.seedsprout.com.au/en-US/is-the-silicone-seal-in-the-insulated-food-flask-removable-278911.md): Yes, the silicone seal is removable for easy cleaning- just hand wash it in warm soapy water then let it dry before putting it back on the lid.
- [Do you have any recommendations for my hair type?](https://support.seedsprout.com.au/en-US/do-you-have-any-recommendations-for-my-hair-type-278912.md): Our bars are not specifically developed for any one's type of hair. More than anything it will depend on the scent of your choosing. You'll know your hair better than anyone so we've included some more info below so that you can choose the right duo
- [I'm having a hard time using the Conditioner Bar](https://support.seedsprout.com.au/en-US/im-having-a-hard-time-using-the-conditioner-bar-288532.md): We'd love to help you with your transition to using our Conditioner Bar. It might take a bit of an adjustment, especially if you're transitioning from conventional liquid conditioner. After rinsing the Shampoo from your hair, please make sure that yo
- [Do you have any lids for the 2 pots set, round/rectangle pots or CrunchPot?](https://support.seedsprout.com.au/en-US/do-you-have-any-lids-for-the-2-pots-set-roundrectangle-pots-or-crunchpot-288533.md): Please reach out to us via our Contact Us form. Thank you!
- [Can the silicone pouch be used for sous vide?](https://support.seedsprout.com.au/en-US/can-the-silicone-pouch-be-used-for-sous-vide-288534.md): Yes, the Silicone Pouches can be used for Sous vide cooking but please make sure the black slider does not go into the water.
- [Will the Air Fryer Bowl/Mat fit in my air fryer?](https://support.seedsprout.com.au/en-US/will-the-air-fryer-bowlmat-fit-in-my-air-fryer-288535.md): Each air fryer is built differently so we generally recommend measuring your air fryer and comparing the size to the air fryer accessories available in our website to make sure that the item will fit before you purchase. You can see the dimensions of
- [Do you have a silicone lid product suitable to use to cover an open can of food?](https://support.seedsprout.com.au/en-US/do-you-have-a-silicone-lid-product-suitable-to-use-to-cover-an-open-can-of-food-295087.md): You might want to check out our Reusable Stretch Lids which come with the following sizes.
- [How can you tell the expiry date of your personal care products?](https://support.seedsprout.com.au/en-US/how-can-you-tell-the-expiry-date-of-your-personal-care-products-320890.md): Our personal care products each have an expiry date listed on the external packaging. If you have thrown the external packaging away, please contact us for an update. Once the item has reached its expiry date, we do not recommend using it beyond this
- [Are the glass storage food containers airtight?](https://support.seedsprout.com.au/en-US/are-the-glass-storage-food-containers-airtight-643517.md): Our Glass Food Storage Containers all come with glass bases and glass lids. The Glass Food Storage Containers (excluding Wategos Jars, Tallow Jars, Newrybar Jars, Spice Jars, and Dip Bowls) are airtight - creating a great seal once closed which is pe
- [How to wash a Compost Bin Charcoal Filter](https://support.seedsprout.com.au/en-US/how-to-wash-a-compost-bin-charcoal-filter-657965.md): Simply place the filter in a bowl of warm soap water and gently swish side to side. Remove, pat dry and place in a flat sunny spot to air dry before reassembly. Please avoid squeezing, wringing, twisting or hanging the filter to maintain its shape.
- [Can I buy replacement lids for the Glass Containers?](https://support.seedsprout.com.au/en-US/can-i-buy-replacement-lids-for-the-glass-containers-662669.md): In the name of sustainability, we provide spare parts for as many of our goods as possible; however, replacement lids for our glass containers and old-style eco-stows are not currently available. You may find other spare parts available here.
- [Are the Pantry Jars airtight?](https://support.seedsprout.com.au/en-US/are-the-pantry-jars-airtight-662945.md): While the Wategos Jars, Tallow Jars, and Newrybar Jars create a great seal, we can’t guarantee that they are totally airtight over a long period of time. We suggest using our these jars mainly for dry goods (pasta, cereal, flour, grains) and if you a
- [I have lost the latch/clip of my CrunchBox. Am I able to get a replacement?](https://support.seedsprout.com.au/en-US/i-have-lost-the-latchclip-of-my-crunchbox-am-i-able-to-get-a-replacement-662670.md): You may find these in the Spare Parts page. If they are currently out of stock, you may try reaching out to us here so we can double check for you.
- [What adhesive or glue is used in your Wood Fibre Chopping Boards?](https://support.seedsprout.com.au/en-US/what-adhesive-or-glue-is-used-in-your-wood-fibre-chopping-boards-663017.md): Our Wood Fibre Chopping Boards are made from 80% FSC-certified durable compressed pine wood and 20% food-grade resin. They are designed to resist cracking, warping, splitting, and mould, and are also dishwasher safe.
- [Are the lids of the Glass Food Containers microwave safe?](https://support.seedsprout.com.au/en-US/are-the-lids-of-the-glass-food-containers-microwave-safe-663352.md): The glass containers and silicone lids are microwave safe. They are also freezer, oven, and dishwasher safe. You may refer to our Glassware Care Guide for more detailed usage and care instructions.
- [What shade of white is your Glass Food Containers - Oat Milk?](https://support.seedsprout.com.au/en-US/what-shade-of-white-is-your-glass-food-containers---oat-milk-663536.md): They're a bright shade of white. We try to depict them as accurately as possible in daylight settings in the lifestyle photos on the website but please note that the actual shade may vary as different device screens display colors differently and eve
- [How does the Bread Box keep bread fresh without a silicone seal?](https://support.seedsprout.com.au/en-US/how-does-the-bread-box-keep-bread-fresh-without-a-silicone-seal-686558.md): The best way to store bread is in a cool dark spot away from excess moisture. There should be a small amount of airflow for moisture to escape so that mould does not develop. Bread boxes are not designed to be airtight for this reason. Depending on w
- [Will the new style pantry/glass food storage lids fit into the old model?](https://support.seedsprout.com.au/en-US/will-the-new-style-pantryglass-food-storage-lids-fit-into-the-old-model-686871.md): Unfortunately, due to size differences, the new-style lids will not fit in the older glass bases. But, you can use them to bake, cook, store vegetables in the fridge, and so forth. We also love using our Reusable Stretch Lids - Set of 6 (not all size
- [I'm trying to look for this item/product but can no longer find it.](https://support.seedsprout.com.au/en-US/im-trying-to-look-for-this-itemproduct-but-can-no-longer-find-it-686872.md): If the item you are looking for is no longer on the website, we recommend reaching out to us here so we can check for you in case it was renamed or if we're planning to bring it back in the future
- [Will you be releasing the Glass Food Containers / Tallow Pantry Jars / Belongil Spice Jars in Praline?](https://support.seedsprout.com.au/en-US/will-you-be-releasing-the-glass-food-containers--tallow-pantry-jars--belongil-spice-jars-in-praline-686873.md): No plans at the moment but hopefully in the future. Stay tuned!
- [Silicone Take-Back Program](https://support.seedsprout.com.au/en-US/silicone-take-back-program-688551.md): Have Seed & Sprout silicone items that can no longer be used?. To help you recycle our silicone products, we've launched our Silicone Take-Back Program in partnership with TerraCycle, for when reusing isn't an option. Please fill up the form here so
- [Why is the Dish bar leaving a coating on my dishes?](https://support.seedsprout.com.au/en-US/why-is-the-dish-bar-leaving-a-coating-on-my-dishes-688570.md): We're sorry to hear that. We recommend using a scrubber, brush or loofah to rub on the bar and then use the soapy brush to scrub the dish directly to get rid of the oil or grease. The Dish Bar also doesn't bubble as much in cold water as compared to
- [What materials are the lids of the glass containers made of?](https://support.seedsprout.com.au/en-US/what-materials-are-the-lids-of-the-glass-containers-made-of-688571.md): Our Glass Food Containers and Pantry Jars (including Tallow, Wategos and Newrybar) are made from borosilicate glass.The lids are made from semi tempered soda lime and LFGB certified food grade silicone.
- [Isn't food grade resin really just plastic?](https://support.seedsprout.com.au/en-US/isnt-food-grade-resin-really-just-plastic-688572.md): Whilst they're not 100% plastic free (the food grade resin is technically a type of plastic), they're definitely an upgrade to a 100% polyethylene or polypropylene board. Our Chopping Boards are 80% pine wood and 20% resin. Plastic is now unfortunate
- [How long do the Compost Bin Filters last?](https://support.seedsprout.com.au/en-US/how-long-do-the-compost-bin-filters-last-689601.md): Our Charcoal Compost Bin Filters are designed to be washed and reused. We recommend hand washing the filter with soap and water after emptying the bin. To dry, simply pat with a kitchen towel and lay it flat in a sunny spot in your kitchen, before re
- [What gives the colour to your chopping boards?](https://support.seedsprout.com.au/en-US/what-gives-the-colour-to-your-chopping-boards-691444.md): All our chopping boards are dyed with a food grade dye which is 100% safe
- [Can the Glass Food Containers of the same size stack into each other?](https://support.seedsprout.com.au/en-US/can-the-glass-food-containers-of-the-same-size-stack-into-each-other-717528.md): Yes, they can stack on top of each other with or without the lid. However, containers of the same size do not nest inside one another (unlike our Stainless Steel Mixing Bowls or Tufferware Trio).
- [Can the tinted sunscreen SPF50 be used with/without moisturiser?](https://support.seedsprout.com.au/en-US/can-the-tinted-sunscreen-spf50-be-used-withwithout-moisturiser-736317.md): Thanks for your interest! It will depend on your skin type but it can definitely be used with or without moisturiser. The Tinted Sunscreen SPF 50 | Bronze has added Vitamin C and Hyaluronic acid! Vitamin C provides antioxidants while Hyaluronic acid
- [When will this sold out item be back in stock?](https://support.seedsprout.com.au/en-US/when-will-you-have-a-restock-for-this-sold-out-item-736368.md): We're working hard to bring this item back in stock, but we don't have an estimated restock date just yet. If the product is still listed on our website, you can sign up to be notified as soon as it's available again:. Example:. You may also be able
- [What is the name of the variant/colour I want to order?](https://support.seedsprout.com.au/en-US/what-is-the-name-of-the-variantcolour-i-want-to-order-736372.md): We usually include a main image that displays the variant's name and appearance in the product's page. Sample image from the Bento Lunch Box page:. In case this type of main image isn't available, please try cycling through the variants and the image
- [My Pot Scrubber or Wood Brush Cleaner Has Split or Cracked](https://support.seedsprout.com.au/en-US/my-pot-scrubber-has-split-open--cracked-746170.md): Our Pot Scrubbers and Wood Brush Cleaners are made from natural materials, so some signs of wear are expected over time. You may notice slight discolouration or small cracks developing. In most cases, this won't affect the performance of your brush.
- [Can you use silicone in an air fryer?](https://support.seedsprout.com.au/en-US/can-you-use-silicone-in-an-air-fryer-752741.md): Yes! Our premium grade silicone is heat-resistant up to 230c so it's air fryer and oven safe.
- [Where can I find LFGB certified silicone air fryer liners?](https://support.seedsprout.com.au/en-US/where-can-i-find-lfgb-certified-silicone-air-fryer-liners-752742.md): We only use the highest quality premium grade silicone for our range of air fryer accessories. The final products are FDA approved, LFGB certified and safe for air fryers, ovens and microwaves. Check out the range here: https://seedsprout.com.au/coll
- [What makes Seed & Sprout's air fryer accessories sustainable?](https://support.seedsprout.com.au/en-US/what-makes-seed-and-sprouts-air-fryer-accessories-sustainable-752743.md): Rather than using disposable air fryer trays and liners switch to reusable alternatives that you can use to create, bake, wash, and reuse – a cycle that saves you money and champions our planet by reducing waste.
- [Are your chopping boards dishwasher safe?](https://support.seedsprout.com.au/en-US/are-your-chopping-boards-dishwasher-safe-752744.md): Yes, our wooden chopping boards are 100% dishwasher safe and at only 6mm thick, they also won't take up much space!
- [Do You Offer a Chopping Board Set?](https://support.seedsprout.com.au/en-US/do-you-offer-a-chopping-board-set-752745.md): Yes! We offer several chopping board bundles to suit different kitchens and cooking styles. Perfect if you'd like to mix and match your chopping boards. You can choose the sizes and colours that best suit your needs while enjoying bundle savings. Our
- [Do your wooden chopping boards require any maintenance?](https://support.seedsprout.com.au/en-US/do-your-wooden-chopping-boards-require-any-maintenance-752746.md): Our chopping boards require zero maintenance, allowing you to focus on your more important things like your culinary creations!
- [What types of drinkware are available in the Seed & Sprout collection?](https://support.seedsprout.com.au/en-US/what-types-of-drinkware-are-available-in-the-seed-and-sprout-collection-752747.md): The Seed & Sprout collection offers a variety of eco-friendly drinkware options, including Insulated Water Bottles, Insulated Food Jars, and Coffee Cups. The products are designed with your health in mind, being free from harmful chemicals like BPA,
- [Can you recycle metal drink bottles in Australia?](https://support.seedsprout.com.au/en-US/can-you-recycle-metal-drink-bottles-in-australia-752748.md): Yes, metal drink bottles are generally recyclable in Australia. However insulated water bottles usually aren't. Our Insulated Drink Flask is designed for longevity and should last a lifetime.
- [Are metal drink bottles safe?](https://support.seedsprout.com.au/en-US/are-metal-drink-bottles-safe-752749.md): Absolutely, the metal drink bottles in the Seed & Sprout collection are designed with your health in mind. They are free from harmful chemicals like BPA, phthalates, and lead, ensuring that you're not ingesting any toxins while you stay hydrated.
- [How do I clean my metal drinking bottle?](https://support.seedsprout.com.au/en-US/how-do-i-clean-my-metal-drinking-bottle-752750.md): You can clean your metal drinking bottle using warm soapy water. Seed & Sprout also offers Long Bottle Brushes and regular Bottle Brushes, which help clean the interior of your bottle more effectively.
- [Do eco-friendly cleaning products work?](https://support.seedsprout.com.au/en-US/do-eco-friendly-cleaning-products-work-752751.md): Our many happy customers prove that eco-friendly products work just as well as traditional cleaning products. At Seed & Sprout, we combine the best tried and true ingredients with innovation to create highly effective, non-toxic, and healthier produc
- [Are the kitchen sets made from safe and non-toxic materials?](https://support.seedsprout.com.au/en-US/are-the-kitchen-sets-made-from-safe-and-non-toxic-materials-752752.md): At Seed & Sprout, we only use materials that are good for you and good for the planet. Our Kitchenware is made from glass, stainless steel and premium grade silicone only.
- [Do you offer different bundle sizes for various kitchen needs?](https://support.seedsprout.com.au/en-US/do-you-offer-different-bundle-sizes-for-various-kitchen-needs-752753.md): Our Kitchen Sets are suitable for gifts to new homeowners as well as new parents and even those eco-curious friends. When it comes to sustainable kitchen products there's a set for everyone. Check out the range here: https://seedsprout.com.au/collect
- [Food Pouches Use and Care](https://support.seedsprout.com.au/en-US/food-pouches-use-and-care-752754.md): Regular Care: Wash and air-dry your pouches after each use. Longevity: Store them in a cool, dry place to ensure their durability. Our pouches are dishwasher & freezer safe. They are also microwave safe and heat resistant between 50C~250C but please
- [How effective are the Insulated Lunch Bags?](https://support.seedsprout.com.au/en-US/how-effective-are-the-insulated-lunch-bags-752756.md): Our cooler bags feature eco-friendly technology to keep your food fresh and cold. Use with an ice pack and a chilled container for best results.
- [Do you offer different sizes for Lunch Bags?](https://support.seedsprout.com.au/en-US/do-you-offer-different-sizes-for-lunch-bags-752757.md): Yes! We offer a range of insulated lunch bags to suit different lifestyles, lunch box sizes, and storage needs. Whether you're packing lunches for school, work, day trips, or family adventures, our collection includes a variety of sizes and styles de
- [Are the lunch bags easy to clean?](https://support.seedsprout.com.au/en-US/are-the-lunch-bags-easy-to-clean-752758.md): Yes, every lunch bag is designed for easy maintenance and can be wiped clean or hand washed. Machine washable bags are also available but please double check the care instructions in their individual product pages. Just zip the bags up, wash on a gen
- [What Colour Options Are Available for the Lunch Bags?](https://support.seedsprout.com.au/en-US/what-are-the-colour-options-available-for-the-lunch-bags-752759.md): Our lunch bags are available in a variety of beautiful colours and designs, so there's something to suit every style. You can browse our current range and see all available colour options on our website. If you can't find the colour you're looking fo
- [What type of eco-friendly kitchen storage solutions do you offer?](https://support.seedsprout.com.au/en-US/what-type-of-eco-friendly-kitchen-storage-solutions-do-you-offer-752760.md): We offer a wide range of storage solutions for your kitchen from Bread Boxes and Kitchen Compost Bins to Reusable Silicone Pouches and Sink Organisers. Check out the range here: https://seedsprout.com.au/collections/kitchen-accessories-and-storage
- [Are there any gift bundles or sets available?](https://support.seedsprout.com.au/en-US/are-there-any-gift-bundles-or-sets-available-752761.md): Absolutely! Explore our eco-friendly sets, perfect for housewarming gifts in Australia. https://seedsprout.com.au/collections/bundles
- [Are all of Seed & Sprout's kitchen accessories environmentally friendly?](https://support.seedsprout.com.au/en-US/are-all-of-seed-and-sprouts-kitchen-accessories-environmentally-friendly-752762.md): All of our products are made ethically with people and planet in mind. We consciously source materials that are durable, food safe and plastic free. If you have any questions about a particular product, please get in touch!
- [What Is A Kitchen Compost Bin?](https://support.seedsprout.com.au/en-US/what-is-a-kitchen-compost-bin-752763.md): A kitchen compost bin or kitchen caddy is a receptacle for storing food waste, such as cut off ends and skins of fruit and vegetables. Traditionally, compost bins have been restricted to large bins kept outdoors due to the smell of the waste within.
- [What Do I Put In My Compost Bin?](https://support.seedsprout.com.au/en-US/what-do-i-put-in-my-compost-bin-752764.md): Compost bins are for food waste, most commonly vegetables and fruit. Egg shells can also be composted and are useful for adding calcium to soil mixes. Coffee grinds and loose tea leaves are also helpful in composting. Any non-meat and non-dairy food
- [What Makes A Good Kitchen Compost Bin?](https://support.seedsprout.com.au/en-US/what-makes-a-good-kitchen-compost-bin-752765.md): Seed and Sprout’s indoor compost bin and mini compost bin will improve your composting game while keeping your kitchen fresh. Both feature stylish looks, with colour options to match your decor so that you can keep them on the bench without losing yo
- [What Are Biodegradable Bin Liners?](https://support.seedsprout.com.au/en-US/what-are-biodegradable-bin-liners-752766.md): Seed and Sprout’s biodegradable bin liners are a great addition to your composting game. These compostable bin liners will degrade in your compost bin, reducing the mess of moving your compost to the outside bin. While in your indoor compost bin, the
- [What Materials Are Used in the CrunchBox™ Lunch Boxes (OG & 2.0)?](https://support.seedsprout.com.au/en-US/what-materials-are-used-in-the-crunchbox-lunch-boxes-752767.md): Our CrunchBox™ OG and CrunchBox™ 2.0 Lunch Boxes are made primarily from premium 304 food-grade stainless steel, chosen for its durability, safety, and long-lasting performance. Stainless steel is an ideal material for everyday lunchware because it i
- [Can the Silicone Muffin Cups be used in the oven?](https://support.seedsprout.com.au/en-US/can-the-silicone-muffin-cups-be-used-in-the-oven-752768.md): Our Silicone products are made from premium grade, LFGB and FDA certified silicone that is oven safe up to 250c
- [What size jars do I need for my pantry?](https://support.seedsprout.com.au/en-US/what-size-jars-do-i-need-for-my-pantry-752769.md): Convert your product from grams to ml to help in deciding which size to purchase. For example,1kg of flour is equal to 1.8l. We have a range of glass pantry jars from our smallest 236ml up to our largest at 2000ml.
- [Is it ok to store food in glass containers?](https://support.seedsprout.com.au/en-US/is-it-ok-to-store-food-in-glass-containers-752770.md): Glass is the ultimate choice for food storage. Odour-resistant, stain-resistant, non-toxic, and makes identifying your food a breeze. Our complete line of glass pantry storage containers at Seed & Sprout is microwave and dishwasher safe AND oven-proo
- [Is it better to store pantry items in glass or plastic?](https://support.seedsprout.com.au/en-US/is-it-better-to-store-pantry-items-in-glass-or-plastic-752771.md): Plastic food containers come with health and environmental risks due to the presence of harmful chemicals and microplastics. In contrast, glass is non-toxic, long-lasting and versatile around the kitchen. It's safe to use in the microwave, oven, frid
- [What are the best storage containers for the pantry?](https://support.seedsprout.com.au/en-US/what-are-the-best-storage-containers-for-the-pantry-752772.md): Glass Pantry Jars and Storage Containers are ideal for visibility, longevity and health reasons. Not only does this keep your pantry looking neat, but it also helps you see when supplies are running low. Check them out here: https://seedsprout.com.au
- [What pantry storage options do you offer for different kitchen sizes?](https://support.seedsprout.com.au/en-US/what-pantry-storage-options-do-you-offer-for-different-kitchen-sizes-752773.md): Our Pantry Container Sets are designed to stack atop of one another and range in size from 33cm down to 9cm. Despite the size and shape of your pantry, it's easy to customise your look with our stackable storage containers.
- [Are reusable shopping bags recyclable?](https://support.seedsprout.com.au/en-US/are-reusable-shopping-bags-recyclable-752775.md): Our grocery bags are made from organic cotton so the fabric can be recycled at its end of life. Cotton is a biodegradable material and will break down into nature leaving no trace behind.
- [Why should I switch to reusable tote shopping bags?](https://support.seedsprout.com.au/en-US/why-should-i-switch-to-reusable-tote-shopping-bags-752776.md): While single-use paper bags might seem like a more eco-friendly alternative to plastic, their production still requires significant resources, including water and energy. Switching to reusable grocery bags made from durable materials like cotton is a
- [Why Choose 'Un-Baking Paper'?](https://support.seedsprout.com.au/en-US/why-choose-un-baking-paper-752777.md): Our silicone baking mats are not only better for the environment but also for your health. Free from harmful chemicals and made with food-grade silicone, they provide a safe, non-stick surface for all your baking needs.Versatile and DurableFrom freez
- [Are the smoothie cups dishwasher-safe for effortless cleaning?](https://support.seedsprout.com.au/en-US/are-the-smoothie-cups-dishwasher-safe-for-effortless-cleaning-752778.md): Yes! Our Smoothie Cups are double walled making them safe for hand washing and dishwashing. Our Insulated Food Flask should be hand washed to maintain the insulation.
- [Can I use your Smoothie Cups for hot beverages as well?](https://support.seedsprout.com.au/en-US/can-i-use-your-smoothie-cups-for-hot-beverages-as-well-752779.md): Our Smoothie Cups are designed for cold beverages. Our Insulated Food Jar are ideal for hot beverages and will keep your drink hot for 6 hours.
- [Can I use your Stainless Steel Lunchbox in the microwave for easy reheating?](https://support.seedsprout.com.au/en-US/can-i-use-your-stainless-steel-lunchbox-in-the-microwave-for-easy-reheating-752780.md): Our lunchboxes are made from metal so they are not suitable for use in the microwave. Hoperfully, we'll be able to offer an item for this purpose in the future.
- [Can I use a Stainless Steel Bento Box to store both hot and cold food items?](https://support.seedsprout.com.au/en-US/can-i-use-a-stainless-steel-bento-box-to-store-both-hot-and-cold-food-items-752781.md): Our lunch boxes are designed for cold food storage. We suggest keeping your lunch box in the fridge overnight and packing it inside one of our insulated lunch bags with an ice block to keep everything cold till lunch. If you wish to use it for hot fo
- [How do I wash my lunch box?](https://support.seedsprout.com.au/en-US/how-do-i-wash-my-lunch-box-752782.md): Our entire lunchware range is dishwasher friendly including our lunch box containers. The silicone seal in our leakproof containers separates for easy cleaning.
- [Are all your Travel Tins labelled?](https://support.seedsprout.com.au/en-US/are-all-your-travel-tins-labelled-753561.md): Our Stainless Steel Travel Tins come with labelled lids in the following variants:. We also have The Travel Tin which does not contain any labels.
- [Do you have microwave safe products?](https://support.seedsprout.com.au/en-US/do-you-have-microwave-safe-products-753562.md): Yes, we do offer a range of microwave safe options across our products. Lunchware: Our Glass Lunch Bowl, Silicone Bento Box, and Silicone Nesting Containers are microwave, oven, and fridge safe. Pantry: Our Glass Food Containers and Pantry Jars are m
- [Can I get a full ingredient breakdown of your shampoos and conditioners?](https://support.seedsprout.com.au/en-US/can-i-get-a-full-ingredient-breakdown-of-your-shampoos-and-conditioners-753565.md): Certainly! Please see the list below. Sodium Cocoyl Isethionate (Non-Palm), Guar Gum (Hydroxypropyl Guar Hydroxypropyltrimonium Chloride), Glycerine (Non-Palm), Moroccan Argan Oil (Argania Spinosa Kernel Oil), Coconut Oil (Cocos Nucifera), Decyl Gluc
- [Is the Double Layer Lunch Box | 1960ml leak proof?](https://support.seedsprout.com.au/en-US/is-the-double-layer-lunch-box-%7C-1960ml-leak-proof-753566.md): Only the top layer is leak proof because it has a silicone seal but the bottom layer isn't because it's only metal to metal. The bottom layer isn't leak proof in between sections either (the divider is removable). We'd recommend using our leakproof D
- [Are you products lead free?](https://support.seedsprout.com.au/en-US/are-you-products-lead-free-753970.md): Yes! Our Products also do not have any BPA, phthalates, cadmium, fillers, mercury, PVC, dioxin, GenX and PFAS chemicals. Our Glass Pantry Containers also do not have D4 and D5 which are most commonly used in cosmetics.
- [Is the Split Snack Container | 500ml leak proof?](https://support.seedsprout.com.au/en-US/is-the-split-snack-container-%7C-500ml-leak-proof-753972.md): The Split Snack Container is leakproof around the rim (where the silicone seal is) but the middle portion between compartments is not.
- [Do your Chopping Boards scratch/mark when used?](https://support.seedsprout.com.au/en-US/do-your-chopping-boards-scratchmark-when-used-754032.md): Due to the nature of the item and the type of use it will experience, all chopping boards will scratch unfortunately over time. Like any other chopping board if you want to keep it in pristine condition for display/serving, we recommend only using on
- [Can you use the Un-Baking Paper for a sandwich press?](https://support.seedsprout.com.au/en-US/can-you-use-the-un-baking-paper-for-a-sandwich-press-769211.md): Yes, it's safe up to 250 degrees Celsius so we recommend checking the highest temperature of your sandwich press before using it!
- [Can bundles be edited? Can I make my own bundle?](https://support.seedsprout.com.au/en-US/can-bundles-be-edited-can-i-make-my-own-bundle-769212.md): Our bundles and their inclusions are set and we are unable to add/remove/change items around. We are also unable to create new customised bundles. Thank you for your understanding!. Please see all available bundles through this link: https://seedspro
- [Can the caps of the Reusable Yoghurt Pouches pop out accidentally?](https://support.seedsprout.com.au/en-US/can-the-caps-of-the-reusable-yoghurt-pouches-pop-out-accidentally-769941.md): Although our Reusable Yoghurt Pouches have a pop-up lid, you’ll have to squeeze really hard for the lid to unintentionally pop out.
- [Will this item/product's size fit for my needs?](https://support.seedsprout.com.au/en-US/will-this-itemproducts-size-fit-for-my-needs-769967.md): Thanks for your interest!. We always include the Dimensions/Size of the item in the product's page. Please check this out so you can compare its dimensions to the item you want to use it for or the place you want to put the product in so you'll be su
- [Can I place hot pots, pans, etc on the chopping boards?](https://support.seedsprout.com.au/en-US/can-i-place-hot-pots-pans-etc-on-the-chopping-boards-788081.md): Yes, you can use the Wood Fibre Chopping Boards as a trivet/pad for hot pots, pans, trays, etc.
- [Can I Purchase Items from a Bundle Individually?](https://support.seedsprout.com.au/en-US/can-i-buy-these-individually-788347.md): Thanks for your interest!. Many of the products included in our bundles are also available for purchase individually. However, some items may only be available as part of a set, or may be sold in packs of two in the same size and colour. To view all
- [Are you able to use the Bento Lunch Box without the silicone insert?](https://support.seedsprout.com.au/en-US/are-you-able-to-use-the-bento-lunch-box-without-the-silicone-insert-806968.md): The Bento Lunch Box was designed with the silicone insert in mind so it unfortunately will not close properly without it.
- [Un-Baking Paper Care and Deep Cleaning](https://support.seedsprout.com.au/en-US/un-baking-paper-care-and-deep-cleaning-806969.md): A Few Things to Remember. How to Clean Un-Baking Paper. If there’s one thing you take away from this page, let it be this: cleaning your Un-Baking Paper is key to keeping it in tip top shape!. There are few ways to do this, and these will depend on h
- [Can your old Dish Brush Replacement Heads fit on the new Dish Brush handle and vice versa?](https://support.seedsprout.com.au/en-US/can-your-old-dish-brush-replacement-heads-fit-on-the-new-dish-brush-handle-and-vice-versa-825718.md): Yes! Both old and new style Dish Brush handles can fit the old and new style Dish Brush Replacement Heads.
- [Are the dish brushes safe on stainless steel?](https://support.seedsprout.com.au/en-US/are-the-dish-brushes-safe-on-stainless-steel-825721.md): Thanks for your interest! Our regular Dish Brush has non-scratch plant fibre bristles, gentle yet tough on grime. The heads are even compostable. We like using them with our Dish Bar.
- [Are your lunch boxes microwave safe?](https://support.seedsprout.com.au/en-US/are-your-lunch-boxes-microwave-safe-836514.md): Most of our lunchware is made using durable stainless steel which is not safe for the microwave. Our Glass Lunch Bowl was designed to fill this gap alongside our Glass Containers which can be great for storing and reheating your lunch.
- [Are your brushes compostable?](https://support.seedsprout.com.au/en-US/are-your-brushes-compostable-856155.md): All of our brushes that have wooden handles and natural fibre bristles are compostable. These include the Pot Scrubbers, Dish Brush Replacement Heads, Vegetable Brushes, etc.
- [Is the kitchen sponge home compostable or commercially compostable?](https://support.seedsprout.com.au/en-US/is-the-kitchen-sponge-home-compostable-or-commercially-compostable-859704.md): Our Compostable Sponge is home compostable. Our scourer is 100% Loofah and our sponge is made from Plant Fibre Cellulose so you can pop it into your compost at home at the end of its life.
- [Do crackers/popcorn go soggy/soft if they are packed with fruit and veggies in the CrunchBox?](https://support.seedsprout.com.au/en-US/do-crackerspopcorn-go-soggysoft-if-they-are-packed-with-fruit-and-veggies-in-the-crunchbox-859706.md): If you pack crackers or popcorn with fruit and veggies, they might go a bit soggy in the CrunchBox. To keep them nice and crunchy, it’s best to use our smaller leakproof pots for those. Check out our other lunch box offers here: https://seedsprout.co
- [How would you recommend filling the yogurt pouches?](https://support.seedsprout.com.au/en-US/how-would-you-recommend-filling-the-yogurt-pouches-859707.md): Great question! Filling the yogurt pouches is a breeze! We recommend using a spoon and a funnel to make it easier and less messy. Just pop your yogurt in, and you’re good to go!
- [Does the silicon lid and bowl sleeve need to be removed before using the Glass Lunch Bowl to reheat food?](https://support.seedsprout.com.au/en-US/does-the-silicon-lid-and-bowl-sleeve-need-to-be-removed-before-using-the-glass-lunch-bowl-to-reheat-food-859708.md): Our Glass Lunch Bowls are microwave safe, and there is no need to remove the silicone sleeve when reheating. For best results, we recommend removing the lid or slightly venting it before heating to prevent any pressure build up. They are heat resista
- [Are the Chopping Boards a bit ‘slippery’ to chop on as they look so smooth?](https://support.seedsprout.com.au/en-US/are-the-chopping-boards-a-bit-%E2%80%98slippery%E2%80%99-to-chop-on-as-they-look-so-smooth-859715.md): It depends on the surface the board is resting on while chopping. We haven't gotten much feedback that the boards are slippery, however, if you need extra grip, our Hemp Tea Towel or a damp kitchen towel underneath works like a charm!
- [Can I Get Replacement or Spare Parts?](https://support.seedsprout.com.au/en-US/can-i-get-replacementspare-parts-859726.md): Yes! We offer a range of replacement and spare parts for many of our products. You can browse our Spare Parts collection here:. https://seedsprout.com.au/collections/spare-parts. If the part you're looking for isn't listed, please contact our team vi
- [Pantry and Tallow Jars Sizing Guide](https://support.seedsprout.com.au/en-US/pantry-and-tallow-jars-sizing-guide-890532.md): Pantry Jar - 2000ml1250g spaghetti700g pasta spirals1700g rice1300g flourPantry Jar - 1500ml1250g sugar800g mixed nuts550g of oatsPantry Jar - 1000ml350g of oats800g lentils350g of cocoa powder720g of cous cous350g spiralsPantry Jar - 450ml250g almon
- [Will rich colour foods stain the Freezer Trays?](https://support.seedsprout.com.au/en-US/will-rich-colour-foods-stain-the-freezer-trays-928202.md): Foods that normally leaves stains (turmeric, pasta, beets, etc) may leave stains on the Silicone Freezer Trays. If it does, we recommend soaking the silicone in bicarb soda + water solution for 2 hours to try cleaning the stains off.
- [Are the shampoo and conditioner bars suitable for grey water?](https://support.seedsprout.com.au/en-US/are-the-shampoo-and-conditioner-bars-suitable-for-grey-water-938546.md): All of our Bars are grey water safe and septic system safe. They are loved by so many Aussies travelling around in cars and vans! They are super convenient, light, and of course there is no worries about anything spilling!
- [Can the Un-Baking Paper be used to roll dough?](https://support.seedsprout.com.au/en-US/can-the-un-baking-paper-be-used-to-roll-dough-938551.md): Our Un-Baking Paper is so versatile that you can roll dough out on it! You can also use it to knead dough, roll sushi and line cake pans. In case you'd like to read more on it, here's a link to its FAQ page: https://seedsprout.com.au/pages/un-baking-
- [Something is wrong with your pricing. It's cheaper to buy a product individually vs the bundle](https://support.seedsprout.com.au/en-US/something-is-wrong-with-your-pricing-its-cheaper-to-buy-a-product-individually-vs-the-bundle-999343.md): Thanks for letting us know about this!. We sometimes hold sales that will result in individual items becoming cheaper than bundles as bundles are usually not included in sales. Make sure to take advantage of this limited time and stock up on your fav
- [Is the CrunchBox and Bento Lunch Box lid detachable?](https://support.seedsprout.com.au/en-US/is-the-crunchbox-and-bento-lunch-box-lid-detachable-999351.md): The CrunchBox and Bento Lunch Box lids are not detachable at this time. For lunchware containers with detachable or removal lids, we recommend checking out our Double Layer Lunch Box, Split Snack Container or other lunchboxes through the link below.
- [What temp are the wood fibre boards resistant to?](https://support.seedsprout.com.au/en-US/what-temp-are-the-wood-fibre-boards-resistant-to-999354.md): Our Paddle Serving Boards, Pizza Serving Boards and Wood Fibre Chopping Boards are temperature resistant up to 176C.
- [Are you Bars gluten free?](https://support.seedsprout.com.au/en-US/are-you-bars-gluten-free-999357.md): Thanks for your interest! We are unfortunately unable to guarantee that our products and their ingredients had not come into contact with anything gluten during production. Hopefully in the future we'll be able to offer completely gluten free product
- [Can the Wood Fibre Chopping Boards be used for meats/chicken etc?](https://support.seedsprout.com.au/en-US/can-the-wood-fibre-chopping-boards-be-used-for-meatschicken-etc-999359.md): Yes, absolutely! Our Wood Fibre Chopping Boards are designed with a non-porous surface, making them a hygienic option for preparing meats such as chicken. The non-porous design helps resist moisture and bacteria build-up, reducing the risk of cross-c
- [Does the Fruit and Vege Bar remove oils and waxes as well as chemicals?](https://support.seedsprout.com.au/en-US/does-the-fruit-and-vege-bar-remove-oils-and-waxes-as-well-as-chemicals-1009945.md): Yes, it will! Our Fruit and Veg Wash | The Vege Bar gets rid of pesticides and dirt on your fresh produce so you and your family can enjoy them as close to their natural state with no aftertaste.
- [What Kind of Ice Pack or Cooler Block Fits in Your Lunch Bags?](https://support.seedsprout.com.au/en-US/what-kind-of-ice-packcooler-block-can-fit-in-your-lunch-bags-1048993.md): Thanks for your interest!. We recommend using a slim ice pack or cooler block in our lunch bags to maximise space while helping keep food and drinks cool throughout the day. Our Stainless Steel Ice Pack is designed to fit easily alongside lunch boxes
- [Do your Hair Bars contain parabens or sulfates?](https://support.seedsprout.com.au/en-US/do-your-hair-bars-contain-parabens-or-sulfates-1063063.md): Thanks for your interest! Our Hair Bars do not contain any parabens or sulfates. They also do not have any harsh chemicals, SLS and they are certified by the Orangutan Alliance as 100% Palm Oil Free. Check out the collection here.
- [I'm looking for alternatives to glad wrap or glad sandwich bags for portioning and storing meat in the freezer](https://support.seedsprout.com.au/en-US/im-looking-for-alternatives-to-glad-wrap-or-glad-sandwich-bags-for-portioning-and-storing-meat-in-the-freezer-1063065.md): Thanks for your interest!. We recommend checking out our Food Pouches for storing meat in the freezer. For covering bowls or plates, please check out our Reusable Stretch Lids - Set of 6.
- [Do your measuring cups/spoons react with acid based materials?](https://support.seedsprout.com.au/en-US/do-your-measuring-cupsspoons-react-with-acid-based-materials-1082980.md): It's safe to use with acid based ingredients (such as vinegar) but please rinse straight after use
- [What’s the difference between the Tallow Jars, Wategos Pantry Jars and Newrybar Square Pantry Jars?](https://support.seedsprout.com.au/en-US/what%E2%80%99s-the-difference-between-the-tallow-jars-wategos-pantry-jars-and-newrybar-square-pantry-jars-1082982.md): All Jars are made from borosilicate glass and LFGB certified silicone. They are all leak resistant and can be stacked. The differences are with their capacities and shape. Round for Wategos, Rectangle for Tallow and Square for Newrybar. Tallow: (heig
- [List of Leakproof Lunchware](https://support.seedsprout.com.au/en-US/list-of-leakproof-lunchware-1098241.md): Glass Lunch BowlThe SnackPotCrunchBox™ OG | Snack PotsNesting Containers | Set of 2Nesting Containers | Set of 3Tufferware TrioStainless Steel Lunch Box | 1200ml (not leakproof between sections)Double Layer Lunch Box | 1960ml (only the top layer is l
- [Why is there a 4 tsp in the Measuring Spoon Set?](https://support.seedsprout.com.au/en-US/why-is-there-a-4-tsp-in-the-measuring-spoon-set-1098246.md): Our Measuring Spoon Set follows the Australian Standard Measurements so the 4 tsp is the tablespoon. Full list of measurements below:
- [Do you offer any non-plastic lids for reheating food/leftovers in the microwave?](https://support.seedsprout.com.au/en-US/do-you-offer-any-non-plastic-lids-for-reheating-foodleftovers-in-the-microwave-1057670.md): Yes, we do have a couple of non plastic options for reheating your food in the microwave. If you are looking for a lid only, our Reusable Stretch Lids come in a set of six different sizes and can be loosely placed over plates, bowls, or cups while re
- [Will There Be More Colours and Styles Available?](https://support.seedsprout.com.au/en-US/will-there-be-more-colours-available-1231041.md): We're always working on exciting new products, colours, and styles, and we'd love for you to be the first to know when they're released!. Follow us on Instagram to stay up to date with our latest launches, sneak peeks, and product announcements. We'd
- [Bags Care Instructions](https://support.seedsprout.com.au/en-US/bags-care-instructions-1251999.md): Lunch Bags and Cooler Bags:. Travel Tote and Toiletry Bag:. Our pieces are made to last, but a little care goes a long way! Spot clean exterior with soft cloth and mild soapy water or machine wash on a cool low spin setting. Reshape to dry completel
- [Can I buy different coloured Chopping Boards?](https://support.seedsprout.com.au/en-US/can-i-buy-different-coloured-chopping-boards-1275136.md): Thanks for your interest!. We currently have the Multicoloured Chopping Board Set - 3pk available which offers 3 different coloured boards in the same size. Alternatively, each sized board in each colour is available individually in the website. http
- [My Compost Bin Filter keeps falling off or won't stay on the lid](https://support.seedsprout.com.au/en-US/my-compost-bin-filter-keeps-falling-off-or-wont-stay-on-the-lid-1348067.md): We're sorry to hear that your filter keeps falling off or won’t stay in place. If this issue has been happening since the beginning, please let us know so we can help you right away. If it only started recently, could you let us know how the filter h
- [Lunch Bag Suggestions for Lunch Boxes](https://support.seedsprout.com.au/en-US/lunch-bag-suggestions-for-lunch-boxes-1348071.md): CrunchBox:. Bento Lunch Box:. Glass Lunch Bowl:. Split Snack Container | 500ml:. Stainless Steel Lunch Box | 1200ml:. Double Layer Lunch Box | 1960ml:. Tufferware Trio Multi Pack:. Nesting Container Set of 2 or Set of 3:. Silicone Nesting Containers
- [Will rich colour foods stain the Glass Pantry Containers?](https://support.seedsprout.com.au/en-US/will-rich-colour-foods-stain-the-glass-pantry-containers-1449698.md): Foods that normally leaves stains (turmeric, pasta, beets, etc) may leave stains on the Glass Pantry Container lids. If it does, we recommend soaking the silicone in bicarb soda + water solution for 2 hours to try cleaning the stains off.
- [How to deep clean or remove scents from the freezer trays](https://support.seedsprout.com.au/en-US/how-to-deep-clean-or-remove-scents-from-the-freezer-trays-1746718.md): We hope these tips help!
- [I lost the lid of my CrunchPot/2 Pot Set. Do you offer replacements?](https://support.seedsprout.com.au/en-US/i-lost-the-lid-of-my-crunchpot2-pot-set-do-you-offer-replacements-1778500.md): We're sorry to hear that your Crunchpot / 2 Pot Set lid had gotten lost. Please reach out to us so we can assist you with this. For other spare parts, please check out our Spare parts page: https://seedsprout.com.au/collections/spare-parts
- [Is the silicone seal of the Bento Box Lunch Box detachable?](https://support.seedsprout.com.au/en-US/is-the-silicone-seal-of-the-bento-box-lunch-box-detachable-1819674.md): Thanks for your interest!. Yes, the silicone seal of the Bento Box Lunch Box (Mini CrunchBox / 670ml capacity stainless steel Bento Lunch Box) is detachable for easier cleaning.
- [Can I get a full ingredient breakdown of your body bars?](https://support.seedsprout.com.au/en-US/can-i-get-a-full-ingredient-breakdown-of-your-body-bars-1854368.md): Natural Body Wash | Rose Geranium. Sodium Cocoate (Saponified Coconut Oil), Glycerine (Non-Palm), Rose Geranium Essential Oil (Pelargonium Graveolens), Oat Meal, Hemp Seed Oil (Cannabis Sativa Seed Oil), Chamomile (Chamomile Recutita (Matricaria) Flo
- [Where can I use my Un-Baking Paper / Silicone Baking Mat?](https://support.seedsprout.com.au/en-US/where-can-i-use-my-un-baking-paper--silicone-baking-mat-1897208.md): The Un-Baking Paper / Silicone Baking Mat is oven safe up to 230 degrees celsius. It's safe to:. It can't be used in/on:
- [Will this item return before your sale/promo ends?](https://support.seedsprout.com.au/en-US/will-this-item-return-before-your-salepromo-ends-1897323.md): We're so sorry you missed out!. Our sale items tend to sell quickly due to limited stock and higher demand, so once a product is gone, it’s unlikely to be restocked before the sale ends. But don’t worry, there are still plenty of amazing deals waitin
- [Temperature range for Silicone Freezer Tray](https://support.seedsprout.com.au/en-US/temperature-range-for-6-portion-silicone-freezer-tray-1897327.md): Thanks for reaching out!. Our Silicone Freezer Trays are designed to make storing, freezing, and enjoying meals easier than ever. Available in 2 Portion, 4 Portion, 6 (50ml), 6 (100ml), and 12 Portion sizes, they are perfect for a wide range of uses.
- [Is the Dish Brush Replacement Head a universal size?](https://support.seedsprout.com.au/en-US/is-the-dish-brush-replacement-head-a-universal-size-1976502.md): Thanks for your interest!. The Dish Brush Replacement Head was made specifically for our Dish Brush (both the old and newer model) so we cannot guarantee it will fit in other dish brushes or scrubbers from other stores or brands.
- [Can the Freezer Trays go into a air fryer?](https://support.seedsprout.com.au/en-US/can-the-freezer-trays-go-into-a-air-fryer-2019669.md): Yes, as long as they stay within the safe temperature range of between -20°C to 200°C
- [Can the Travel Tote Bag zip closed completely?](https://support.seedsprout.com.au/en-US/can-the-travel-tote-bag-zip-closed-completely-2019670.md): No, the Travel Tote Bag (36L and 20L) does not zip completely close and there will be a gap at the edges. We recommend our Insulated Cooler Bag for bags that fully close.
- [Do you have any labels or label makers for food storage and glassware?](https://support.seedsprout.com.au/en-US/do-you-have-any-labels-or-label-makers-for-food-storage-and-glassware-2065583.md): Thanks for your interest!. We do not offer label makers at this time but for glass and silicone items, we personally use oil based markers and chalk markers so if we want to change the labels, we can use lemon oil to remove them. For sticky name labe
- [Can I use your lunch boxes in a pie warmer?](https://support.seedsprout.com.au/en-US/can-i-use-your-lunch-boxes-in-a-pie-warmer-2115647.md): Thanks for your interest!. We haven't tested our lunch boxes in pie warmers specifically but they are oven proof so please use with caution.
- [Glass Food Containers and the Freezer](https://support.seedsprout.com.au/en-US/glass-food-containers-and-the-freezer-2115650.md): Thanks for your interest/purchase of the Glass Food Containers!. These items are freezer safe but please take note of the following safety precautions to ensure the longevity of your containers. You may refer to our Glassware Care Guide for more deta
- [I ordered Eucalyptus Chopping Board but received a Moss Board. Is this correct?](https://support.seedsprout.com.au/en-US/i-ordered-eucalyptus-chopping-board-but-received-a-moss-board-is-this-correct-1897272.md): I'm sorry for the confusion. The Moss Chopping Board is the same as the Eucalyptus Chopping Board. The name was updated to Eucalyptus but changing the name on the packaging takes time and we didn't want the old packaging to go to waste when it was st
- [What damage do the Seconds lunchware have?](https://support.seedsprout.com.au/en-US/what-damage-do-the-seconds-lunchware-have-2161283.md): The Seconds Snack Containers, Seconds CrunchPot and Seconds 2 Pot Set have damaged packaging but the items are still in perfect condition. Thank you for your interest in them!
- [Can you use your lunchware items on the stove?](https://support.seedsprout.com.au/en-US/can-you-use-your-lunchware-items-on-the-stove-2210973.md): Thanks for your interest and question!. So far, we have not tested any of our lunchware items on a stove so although many are made from stainless steel, we cannot guarantee the results. If you do choose to use them on a stove, please use with caution
- [Do the Produce and Bulk Bags Have Tare Weights?](https://support.seedsprout.com.au/en-US/do-the-produce-and-bulk-bags-have-tare-weights-on-the-bag-2210976.md): Yes! Our Organic Mesh Produce Bag Set of 5 and Bulk Food Bags (all sizes) feature tare weights printed directly on each bag. A tare weight is the weight of the empty bag. When shopping at participating stores, this weight can be deducted at checkout
- [Can this lunchbox fit a sandwich?](https://support.seedsprout.com.au/en-US/can-this-lunchbox-fit-a-sandwich-2210978.md): Thank you so much for your interest!. The fit will depend on both the size of the lunchbox you’re considering and the size of the sandwiches you usually make. We recommend checking the measurements beforehand to make sure the lunchbox suits your need
- [Are the Titanium Boards scratch free? Will they mark with use?](https://support.seedsprout.com.au/en-US/are-the-titanium-boards-scratch-free-will-they-mark-with-use-2214498.md): Thanks for your question!. Our Titanium Boards are designed to be durable and long-lasting, though it’s natural for them to develop light scratches or marks over time with regular use. This is a normal part of any chopping board’s life and simply sho
- [Do your Insulated Drink Bottles have a silicone seal?](https://support.seedsprout.com.au/en-US/do-your-insulated-drink-bottles-have-a-silicone-seal-2292556.md): Yes, the lids are designed with a removable silicone seal for convenient cleaning.
- [Will the Tallow Jars or Newrybar Jars fit in the pockets of the Pocket Tote?](https://support.seedsprout.com.au/en-US/will-the-tallow-jars-or-newrybar-jars-fit-in-the-pockets-of-the-pocket-tote-2292557.md): Thanks for your interest!. The Tallow Jars or Newrybar Jars will fit in the pockets / dividers of the Organic Pocket Tote
- [Can I use your Glass Food Containers in an air fryer?](https://support.seedsprout.com.au/en-US/can-i-use-your-glass-food-containers-in-an-air-fryer-2435873.md): Yes, the Glass Food Containers can be used in an air fryer but please make sure to stay within the temperature safe range.
- [Is the Pot Scrubber Refill Pack just the bristles?](https://support.seedsprout.com.au/en-US/is-the-pot-scrubber-refill-pack-just-the-bristles-2435888.md): Thank you so much for your question!. The Pot Scrubber Refill Pack includes the complete brush, as the Pot Scrubbers are designed as a single piece. You can choose from Regular, Tough, or a Mixed Pack. In comparison, the Dish Brush Head Replacement |
- [My Crunchbox Lunchbox & Snack Bundle is missing the top right pot](https://support.seedsprout.com.au/en-US/my-crunchbox-lunchbox-and-snack-bundle-is-missing-the-top-right-pot-2471054.md): We're so sorry for any confusion!. The top right compartment of the CrunchBox™ OG is not designed to have its own fitted snack pot like the other three compartments. The additional pot included in your set is a CrunchPot, which is provided as a versa
- [Do You Have Any Seconds, Last Chance, or Clearance Items?](https://support.seedsprout.com.au/en-US/do-you-have-any-seconds-last-chance-or-clearance-items-2529757.md): Thanks for your interest!. From time to time, we offer selected products through our Last Chance Sale collection, where you may find great savings on a variety of items. You can browse our current Last Chance Sale collection here:. https://seedsprout
- [Are all the pantry glassware and jars in Oat Milk/Oat the same colour/shade?](https://support.seedsprout.com.au/en-US/are-all-the-pantry-glassware-and-jars-in-oat-milkoat-the-same-colourshade-3084708.md): Yes, they are! They're all a bright shade of white
- [Is the CrunchBox™ OG Lunch Box leakproof?](https://support.seedsprout.com.au/en-US/is-the-crunchbox-lunch-box-leakproof-3093915.md): The CrunchBox™ OG Lunch Box is not leakproof on its own. For foods that may leak, such as yoghurt, dips, sauces, or dressings, we recommend pairing your CrunchBox™ OG with our Snack Containers, or choosing the CrunchBox™ OG Lunch Box | Pots, which in
- [Which bag does the CrunchBox 2.0 fit in?](https://support.seedsprout.com.au/en-US/which-bag-does-the-crunchbox-20-fit-in-4073900.md): Our CrunchBox 2.0 is designed to fit perfectly inside our CrunchCase, CrunchBag, Roll Top Lunch Bag, & Insulated Lunch Box Bag.
- [Do the Stainless Steel and Glass Food Containers | Round Mixed 3pk nest inside each other?](https://support.seedsprout.com.au/en-US/do-the-stainless-steel-and-glass-food-containers-%7C-round-mixed-3pk-nest-inside-each-other-4167871.md): Q: Do the Stainless Steel and Glass Food Containers | Round Mixed 3pk nest inside each other?A: Yes! The containers are designed to nest inside each other for easy storage and to save space in your kitchen.
- [Will the Crunchbox 2.0 fit into the Roll Top Lunch Bag?](https://support.seedsprout.com.au/en-US/will-the-crunchbox-20-fit-into-the-roll-top-lunch-bag-4107333.md): Yes, the CrunchBox™ 2.0 will fit inside the Roll Top Lunch Bag, however it is a very snug fit. For the best fit and ease of use, we recommend pairing the CrunchBox™ 2.0 with our CrunchCase™ or CrunchBag™ | 6.5L, which were specifically designed to ac
- [Are the lids airtight on both the Silicone & Stainless Steel Icy Pole Moulds?](https://support.seedsprout.com.au/en-US/are-the-lids-airtight-on-both-the-silicone-and-stainless-steel-icy-pole-moulds-4167873.md): Q: Are the lids airtight on both the Silicone & Stainless Steel Icy Pole Moulds?A: Thanks for your question! No, the lids are not airtight - they’re simply a cover that protects the ice blocks while keeping the sticks in place.
- [Do your measuring cups fit into your Tallow Jars?](https://support.seedsprout.com.au/en-US/do-your-measuring-cups-fit-into-your-tallow-jars-4328441.md): Which measuring cups fit into the Tallow Pantry Jars?. The 1/4 cup, 1/3 cup, and 1/2 cup scoops all fit comfortably inside each jar. The 1-cup scoop is too large to sit upright on its base, but it can be used lying on its side. Our Wooden Beechwood P
- [Which of your lunchboxes fit a whole, standard-size apple?](https://support.seedsprout.com.au/en-US/which-of-your-lunchboxes-fit-a-whole-standard-size-apple-4343067.md): If you prefer packing a whole apple (uncut), here’s a quick guide to which of our containers can accommodate it:. A whole apple fits comfortably in both the medium and large Tufferware containers. These are great everyday options if you want to pack
- [Are the Stainless Steel Mixing Bowls oven-safe?](https://support.seedsprout.com.au/en-US/are-the-stainless-steel-mixing-bowls-oven-safe-4361449.md): Q: Are the Stainless Steel Mixing Bowls oven-safe?A: We wouldn’t recommend using these in the oven, as they are not designed for cooking. However, our glass food containers or freezer moulds can be used in the oven - just be sure to follow their maxi
- [Why do the ceramics look slightly different from piece to piece?](https://support.seedsprout.com.au/en-US/why-do-the-ceramics-look-slightly-different-from-piece-to-piece-4640043.md): Our ceramics are handcrafted in very small batches. Factors like weather, humidity and kiln temperature naturally create subtle variations in shape, tone and finish. No two pieces are exactly the same and that individuality is part of their charm!
- [Are the ceramics food safe?](https://support.seedsprout.com.au/en-US/are-the-ceramics-food-safe-4640044.md): All Seed & Sprout Tableware Ceramics are LFGB certified, food safe and suitable for everyday kitchen use. Please note that ceramics not meant for food use (like our Soap Holders) cannot be used for food.
- [Are the ceramics dishwasher safe?](https://support.seedsprout.com.au/en-US/are-the-ceramics-dishwasher-safe-4640045.md): All pieces in our tableware ceramics range are dishwasher safe and designed for daily use.
- [Why aren’t the olive oil and vinegar bottles available yet?](https://support.seedsprout.com.au/en-US/why-aren%E2%80%99t-the-olive-oil-and-vinegar-bottles-available-yet-4640046.md): Thank you so much for your interest and patience!. Because our ceramics are handcrafted, each piece varies slightly in size. For items like oil and vinegar bottles, the pour spout needs to fit with precision. Rather than compromising on fit or functi
- [When will the oil and vinegar bottles be released?](https://support.seedsprout.com.au/en-US/when-will-the-oil-and-vinegar-bottles-be-released-4640047.md): They’re still in development and will be released once we’re confident they meet our functional and quality standards. We recommend signing up to be notified so you’re the first to know when they arrive.
- [Will future batches of the ceramic range look exactly the same?](https://support.seedsprout.com.au/en-US/will-future-batches-of-the-ceramic-range-look-exactly-the-same-4640048.md): Each batch will be consistent in overall design, but subtle variations are part of the nature of handcrafted ceramics. This means your piece may look slightly different to the one pictured and that’s intentional.
- [Beechwood Utensils Use & Care](https://support.seedsprout.com.au/en-US/beechwood-utensils-use-and-care-5107917.md): How should I clean my wooden utensils?. How should I store wooden utensils?. How can I maintain the quality of the wood?. How should I use wooden utensils with food?. Can I soak wooden utensils in water?No, avoid soaking wooden utensils or leaving th
- [How do I replace the Dish Brush head?](https://support.seedsprout.com.au/en-US/how-do-i-replace-the-dish-brush-head-5107924.md): Squeeze the wire on the base of the brush. Gently pull the ring downward to loosen the wire handle. Remove the old brush head. Insert the new brush head securely. Slide the ring back up and release the wire to lock it in place
- [Glassware Care Guide: Simple, Safe, and Built to Last](https://support.seedsprout.com.au/en-US/glassware-care-guide-simple-safe-and-built-to-last-5382571.md): Glass food storage is one of the simplest ways to create a cleaner, more organised kitchen. When designed well, it supports everything from meal prep to pantry organisation, while keeping food fresh and safe. This guide covers how to use, care for an
- [How long until I receive my order?](https://support.seedsprout.com.au/en-US/how-long-until-i-receive-my-order-184704.md): We ship all orders from our warehouse in Yatala, QLD. For Domestic orders with Standard Shipping:. Standard metro 3-6 business days, Standard Regional: 4-13 business days. For Domestic orders with Express Shipping:. Express metro 1-3 business days, E
- [My items is on pre-order, can I split the order?](https://support.seedsprout.com.au/en-US/my-items-is-on-pre-order-can-i-split-the-order-184705.md): Thank you for your order! Please reach out to us here with your order number and we'll be happy to assist you.
- [I'm missing an item](https://support.seedsprout.com.au/en-US/im-missing-an-item-255886.md): We're sorry to hear that an item is missing from your order. We always strive for 100% accuracy but mistakes happen and we’re so sorry that we’ve let you down this time. If the missing item is small and you have ordered any larger items, you may find
- [Can I add to an existing order?](https://support.seedsprout.com.au/en-US/can-i-add-to-an-existing-order-194041.md): We dispatch orders within 1-2 business days. If you've recently placed your order and it hasn't shipped yet, please don't hesitate to reach out to us - we'll do our very best to assist you!. Contact Form
- [Can I remove/replace/edit items in my order?](https://support.seedsprout.com.au/en-US/can-i-removereplaceedit-items-in-my-order-254453.md): If you have recently placed your order and your order has not yet shipped, please contact Customer Care on hello@seedandsprout.com or through our Contact Us page. While we cannot guarantee that we are able to edit your order, we will do our best to a
- [How do I redeem my Gift Card?](https://support.seedsprout.com.au/en-US/how-do-i-redeem-my-gift-card-210201.md): We offer Gift Cards on our website to purchase. You will be emailed a code to use to redeem your gift card on our website. If you are struggling to receive the email, please check your spam/junk emails. If you are struggling to use your Gift Card on
- [My Item Arrived Damaged or Broken. What Do I Do?](https://support.seedsprout.com.au/en-US/my-item-arrived-damagedbroken-what-do-i-do-now-252152.md): We're so sorry to hear that your item arrived damaged or broken. We do our very best to carefully pack every order before it leaves our warehouse, but occasionally things can happen during transit that are beyond our control. If this has happened to
- [I can't find all of my orders](https://support.seedsprout.com.au/en-US/i-cant-find-all-of-my-orders-255884.md): You may have used a different email when you placed your order. Please check any other email addresses you may have or feel free to contact us on this link so we can search for your order.
- [My delivery is taking too long](https://support.seedsprout.com.au/en-US/my-delivery-is-taking-too-long-255887.md): Thank you for your order. Please use the tracking information that we sent via email to check for any notes from the courier. If there are none, please reach out to us here with your order number so we can look into this for you.
- [Will I be charged immediately when I place an order for pre-order items?](https://support.seedsprout.com.au/en-US/will-i-be-charged-immediately-when-i-place-an-order-for-pre-order-items-295088.md): The payment will be collected as soon as you have placed the order even if the items included are on pre order.
- [I would like to update my shipping address](https://support.seedsprout.com.au/en-US/i-would-like-to-update-my-shipping-address-688569.md): If you have not received a shipping notification email yet, please reach out to us here with the correct shipping address and we'll do our best to assist you. If the issue is with the billing address only, we are unfortunately unable to update this a
- [I ordered this product on pre order but on your website it doesn’t appear to mention that it’s still on preorder which is confusing](https://support.seedsprout.com.au/en-US/i-ordered-this-product-on-pre-order-but-on-your-website-it-doesn%E2%80%99t-appear-to-mention-that-it%E2%80%99s-still-on-preorder-which-is-confusing-690982.md): Our Pre Order products are removed from Pre Order when they land in our warehouse. Orders containing pre order items are prioritised by our warehouse and are shipped the same day or next (depending on how many pre orders we have and delivery date i.e
- [I just received my order but it's the wrong item/s](https://support.seedsprout.com.au/en-US/i-just-received-my-order-but-its-the-wrong-items-735137.md): We're very sorry to hear that you have received incorrect item/s. Please reach out to us here with your order number so we can sort this out for you.
- [How long before a pre order item is dispatched?](https://support.seedsprout.com.au/en-US/how-long-before-a-pre-order-item-is-dispatched-753563.md): Pre-Order items usually have their expected shipping date or restock date on the product's page in the description either at the top or bottom or both. These dates are subject to change and all orders with pre-order items will be held until all items
- [International - Glassware](https://support.seedsprout.com.au/en-US/international---glassware-777825.md): Unfortunately, we are unable to ship Pantry Glassware internationally including bundles, containers and jars. The following items can still be ordered internationally:
- [My tracking link isn't working](https://support.seedsprout.com.au/en-US/my-tracking-link-isnt-working-999222.md): We're very sorry to hear that. Please reach out to us here with your order number so we can check on this for you.
- [Is express post sent plastic free? Or with plastic express tape?](https://support.seedsprout.com.au/en-US/is-express-post-sent-plastic-free-or-with-plastic-express-tape-999596.md): Our products are packaged plastic free and we use cardboard boxes or compostable mailers to ship your orders. Couriers may place plastic labels or sleeves for paperwork when they deem it necessary and this is unfortunately beyond our control. We than
- [Why did I have to pay for shipping when the website says free shipping?](https://support.seedsprout.com.au/en-US/why-did-i-have-to-pay-for-shipping-when-the-website-says-free-shipping-1037861.md): We're sorry for the confusion!. There could be several reasons why this could have occurred including:. If none of these scenarios apply to your order, please reach out to us here with a list, screenshot of your cart's contents or order number so we
- [Issues with Gifts With Purchase](https://support.seedsprout.com.au/en-US/issues-with-gifts-with-purchase-1082984.md): How can I avail?. Gifts with Purchase are automatically added to the cart once your order's total reaches the minimum order spend requirement. Discounts/Promos/Codes that lower your total spend might result in the item being removed. The requirement
- [What should I do if my package was delivered but is nowhere to be found?](https://support.seedsprout.com.au/en-US/what-should-i-do-if-my-package-was-delivered-but-is-nowhere-to-be-found-1227774.md): If your package is marked as delivered but cannot be found, please first double-check around your property, including any potential safe places where the package could have been left. Additionally, ask household members or neighbors if they have rece
- [My Order is a Gift](https://support.seedsprout.com.au/en-US/my-order-is-a-gift-1778509.md): Thank you for choosing us as a gift for your loved one! We hope they love their new Seed and Sprout goodies!. Here's some FAQs on gift orders:. Will there be a receipt or invoice inside the parcel?. We usually do not include receipts or invoices insi
- [Why hasn’t my order been dispatched yet?](https://support.seedsprout.com.au/en-US/why-hasn%E2%80%99t-my-order-been-dispatched-yet-2435904.md): We’re sorry for any delay you’re experiencing with your order. We do our best to dispatch orders as quickly as possible, but there are times when delays can occur. Here are some common reasons:. Pre-ordersIf your order contains a pre-order item, your
- [Do you accept Afterpay?](https://support.seedsprout.com.au/en-US/do-you-accept-afterpay-184707.md): Yes we do!. What is Afterpay?. Afterpay is a payment option that we offer on all our Australian orders. It’s basically like a lay-by that you get now! For more information visit this link: https://www.afterpay.com/en-AU/how-it-works-online. I'd like
- [What payment methods do you accept?](https://support.seedsprout.com.au/en-US/what-payment-methods-do-you-accept-255885.md): We accept all major debit and credit cards for payment. We also accept Afterpay, Apple Pay, Paypal, Shop Pay and Google Pay. We do not accept Amex or American Express at this time.
- [How do I use a discount code?](https://support.seedsprout.com.au/en-US/how-do-i-use-a-discount-code-184708.md): How do I use a discount code?. Once you have checked out, on the right-hand side of the screen is a box that says ‘Discount’- enter your code there and press Apply. During promotional periods, we reserve the right to disable gift cards and discount c
- [How can I contact you for a collaboration enquiry?](https://support.seedsprout.com.au/en-US/how-can-i-contact-you-for-a-collaboration-enquiry-194024.md): We're always on the lookout to partner with like-minded creators, businesses, and brands who share our values. If you have a collaboration opportunity you'd like us to consider, we'd love to hear from you!. Please send your proposal to content@seedan
- [How do I find you on socials?](https://support.seedsprout.com.au/en-US/how-do-i-find-you-on-socials-194025.md): Want to get social? Find us @. Instagram @seedandsproutcoFacebook @seedandsproutco
- [Do you send free samples?](https://support.seedsprout.com.au/en-US/do-you-send-free-samples-255883.md): We don't give out free samples at the moment. Maybe in the future!
- [Can I send a non-Seed & Sprout silicone item for recycling?](https://support.seedsprout.com.au/en-US/can-i-send-a-non-seed-&-sprout-silicone-item-for-recycling-255889.md): At this time, we are only able to accept Seed & Sprout branded silicone products as we are unsure of the composition of silicone products made by other brands. Since they are made differently, the facility that we're using may not be able to recycle
- [Are your products cruelty-free?](https://support.seedsprout.com.au/en-US/are-your-products-cruelty-free-278909.md): Yes, our products are cruelty-free and we do not test on animals.
- [I Didn't Receive My Welcome Discount Code](https://support.seedsprout.com.au/en-US/i-did-not-receive-my-welcome-discount-code-278910.md): If you haven't received your Welcome Discount Code, the information below may help. If you've recently subscribed to our mailing list but haven't received your Welcome Discount Code:. If your email address has been subscribed previously, a new Welcom
- [Can I get a discount code?](https://support.seedsprout.com.au/en-US/can-i-get-a-discount-code-293442.md): We have a pop up window when visiting the website that requires you to sign up for our newsletter to receive a discount code. The code is automatically generated and will be sent to the email address you have provided. Sample screenshot:
- [What is Upparel? Why can't I use my discount from them?](https://support.seedsprout.com.au/en-US/what-is-upparel-why-cant-i-use-my-discount-from-them-643513.md): We are partnering with Upparel to recycle our fabric products - you'll see this in 'Care and End of Life' on things like the CrunchCase, Bread Bag and Tea Towels. Our pieces are made to last, but we always like to keep the End of Life in mind. We've
- [How do I use my rewards/loyalty points?](https://support.seedsprout.com.au/en-US/how-do-i-use-my-rewardsloyalty-points-662599.md): We're sorry to hear that you are having trouble redeeming your points. Let's get that sorted for you. We've included a screenshot below of what you should see at check out. Please choose the amount of reward that you will use for your order on the dr
- [How can I reach out? Is there a phone number I can call?](https://support.seedsprout.com.au/en-US/how-can-i-reach-out-is-there-a-phone-number-i-can-call-662648.md): Please feel free to reach out to us via email at hello@seedandsprout.com or via our Contact Us form and our friendly Customer Care Team will be happy to assist you. You can also send us a message at our social media pages below:. Instagram @seedandsp
- [How do I unsubscribe from your newsletter?](https://support.seedsprout.com.au/en-US/how-do-i-unsubscribe-from-your-newsletter-662650.md): We're sad to see you go but we completely understand. Please check any of our marketing emails and there should be an Unsubscribe link at the bottom of the email. Please see the screenshot below for reference. It should take you to a prompt page like
- [I did not receive my discount code via SMS](https://support.seedsprout.com.au/en-US/i-did-not-receive-my-discount-code-via-sms-662969.md): We're sorry for the confusion. Our VIP SMS Club only offers the latest news on sales, promotions and deals on our website and does not give out discount codes. The code you may have received is for confirming your phone number so you can sign up succ
- [I'm Experiencing a Technical Issue with the Website](https://support.seedsprout.com.au/en-US/im-experiencing-a-technical-issue-with-the-website-663527.md): We're sorry to hear that. We're sorry to hear you're experiencing an issue with our website. These steps often resolve temporary website issues. If you're shopping from outside Australia and are trying to access one of our Pantry Glassware product pa
- [I forgot to apply my discount code/gift card](https://support.seedsprout.com.au/en-US/i-forgot-to-apply-my-discount-codegift-card-686855.md): We'll be happy to assist you with this. Please let us know the code of your discount, gift card or promotion as well as your order number and reach out to us here. Please note that some discount codes, gift cards and promotions may be disabled during
- [Why is the price different from collection page to cart/check out?](https://support.seedsprout.com.au/en-US/why-is-the-price-different-from-collection-page-to-cartcheck-out-717529.md): We're sorry for the confusion!. Website limitations only allow one value of one variation to appear on the website's collection page. It may be that the variation/colour/style/size you have chosen has a different price to the one displayed on the col
- [Business Hours](https://support.seedsprout.com.au/en-US/business-hours-735731.md): Hello! Our website chat is open during business hours, Monday to Friday from 9AM to 6PM. If you are currently in chat during these hours, please stay connected and our friendly Customer Service Team will be with you shortly. If it is outside of busin
- [What are your best tips for pantry organisation?](https://support.seedsprout.com.au/en-US/what-are-your-best-tips-for-pantry-organisation-752774.md): Declutter first. Remove everything and clean. With sustainability in mind keep the storage containers you already use and donate what you don't. Assess how much of each ingredient you want in your pantry and invest in the right size glass pantry orga
- [Do you have a physical store/shop? Can I pick up orders?](https://support.seedsprout.com.au/en-US/do-you-have-a-physical-storeshop-can-i-pick-up-orders-753564.md): We unfortunately do not have a physical store or shop at the moment. We also unfortunately do not have a local pick up or collection service. We do have stockists located across Australia so you may find what you're looking for in their store. We rec
- [I would love to stock your products. Do you wholesale?](https://support.seedsprout.com.au/en-US/i-would-love-to-stock-your-products-do-you-wholesale-788078.md): Thank you for your interest in our products! The Wholesale/Stockist Program is for shops/stores that want to stock our products. Bulk Order Inquiry is for one-time large orders. Wholesale/Stockist Program:. Bulk Order Inquiry:. Please reach out to us
- [I would like to leave feedback/review/rating](https://support.seedsprout.com.au/en-US/i-would-like-to-leave-feedbackreviewrating-788082.md): Thank you for reaching out! We greatly value your feedback and would love to hear your thoughts. For Product Reviews, please visit the page of the item you wish to review and scroll down until you reach the Product Reviews section. Please click on Wr
- [Will You Be Having a Sale Soon?](https://support.seedsprout.com.au/en-US/will-you-be-having-a-sale-soon-928200.md): Thanks for your interest!. To be the first to hear about upcoming sales, promotions, product launches, and restocks, we recommend signing up to our newsletter. You can find the newsletter sign-up form at the bottom of our website. You can also follow
- [Do you have any recipes?](https://support.seedsprout.com.au/en-US/do-you-have-any-recipes-1037866.md): Thanks for your interest!. Please check out the recipes in our blog and/or IG page:. https://seedsprout.com.au/blogs/news/tagged/recipes. https://www.instagram.com/seedandsproutco/. We hope you find them as yummy as we have!. If you aren't able to fi
- [Help! Why can't I apply my Welcome code?](https://support.seedsprout.com.au/en-US/help-why-cant-i-apply-my-welcome-code-1099208.md): There are a number of possible reasons that the code is not applying correctly. Please see below if any apply to your order:. If none of the reasons above apply to your order, please contact us here so we can assist you.
- [Currency](https://support.seedsprout.com.au/en-US/currency-1228037.md): The currency displayed on our website may automatically reflect the shipping address associated with your account when you're logged in. If you'd like to view prices in a different currency, you can change this by selecting your preferred currency at
- [Natural Swimming Pool by Sophie Kovic](https://support.seedsprout.com.au/en-US/natural-swimming-pool-by-sophie-kovic-2161281.md): Thanks for your interest in Sophie's Natural Swimming Pool!. For any questions or queries on it, please check out her posts and/or highlights in her IG profile here: https://www.instagram.com/sophiekovic/
- [Do your stockists have the same price as the website?](https://support.seedsprout.com.au/en-US/do-your-stockists-have-the-same-price-as-the-website-2259005.md): Thanks for your question!. Our stockists follow our prices but they can also make their own decision. We recommend calling ahead (if a number is available) before you visit to make sure they carry the items you wish to get and are within your budget.
- [Wishlist FAQS](https://support.seedsprout.com.au/en-US/wishlist-faqs-2471231.md): How do I wishlist items?, How can I see what I've added to my wishlist? and I want to create a wishlist but don't want to create an account.
- [Having Trouble Verifying Your Email in Chat?](https://support.seedsprout.com.au/en-US/having-trouble-verifying-your-email-in-chat-2837281.md): We’re very sorry for the issues you’re experiencing. Please double-check that your email address is entered in the correct format, including all required symbols. For example: sample@emaildomain.com or sample@emaildomain.com.au. If your email address