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Seed & Sprout Help Centre

Got a question about a product? In need of a discount code? Visit our help centre for all the answers to your FAQ's or to get in touch with our Customer Care Team. 

Seed & Sprout Contact Us 

Please allow 3-6 business days while we hand pack your order. You'll find your tracking number here once it has been shipped.

We accept change-of-mind returns within 30 days of purchase for Australian orders only. If you're an international customer, please contact us at hello@seedandsprout.com and our team will guide you through the return process. To be eligible for a cha

We accept change-of-mind returns within 30 days of purchase for Australian orders only.If you&apos;re an international customer, please contact us at&#xA0;<a href="mailto:hello@seedandsprout.com">hello@seedandsprout.com</a> and our team will guide you through the return process.To be eligible for a change-of-mind return, items must be:<ul data-spread="false"><li>Unused</li><li>In their original packaging</li><li>In the same condition as received</li></ul>Please note that customers are responsible for return shipping costs for change-of-mind returns.<h2 id="how-to-lodge-a-return">How to Lodge a Return</h2>Lodging a return is easy. Simply have your order number and delivery postcode ready, then visit our Returns Portal:<a href="https://seed-spout-us.loopreturns.com/#/">https://seed-spout-us.loopreturns.com/#/</a>Follow the prompts to submit your return request.<h2 id="non-returnable-items">Non-Returnable Items</h2>The following items are not eligible for return:<ul data-spread="false"><li>Gift cards</li><li>Downloadable software products</li><li>Health and personal care items (excluding products covered by our Bar Performance Guarantee)</li><li>Sale items (unless they arrive damaged or faulty)</li><li>Seconds products</li></ul>

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