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Seed & Sprout Help Centre

Hello! Our website chat is open during business hours, Monday to Friday from 9AM to 6PM.If you are currently in chat during these hours, please stay connected and our friendly Customer Service Team will be with you shortly.If it is outside of business hours, feel free to leave your email address and enquiry, and we will get back to you as soon as an agent becomes available.Thank you!

Hello! Our website chat is open during business hours, Monday to Friday from 9AM to 6PM. If you are currently in chat during these hours, please stay connected and our friendly Customer Service Team will be with you shortly. If it is outside of busin

Business Hours

General (FAQs)

How much is shipping within Australia?

How much is international shipping?

I just placed my order, when will my items ship?

If I place an order with items on pre-order, will my items ship separately?

Why does my order not qualify for free shipping?

Do you ship to a Parcel Locker and/or PO Box?

Do you offer next day delivery?

Why Does Shipping Cost the Same for Small Orders?

What can I do if my package tracking status is unavailable?

Why Is My Order Marked as Delivered but I Haven't Received It?

How can I check the status of my package delivery?

Is Free Shipping Available for International Orders?

Does Aramex charge for redelivery?

Can I get a free shipping code?

Are you able to ship to the United States?

When is the 2026 Back to School order cut-off for Metro Australia?

Warehouse Closure Notice – June 22 to 28, 2026

Shipping (FAQs)

Something Is Wrong With My Product (Faulty)

Bar Performance Guarantee

Can I get a refund for the shipping/postage of my return?

I've returned my items, when will I receive my refund/credit?

Can I return an item I bought on sale?

Can I Return a Product That Was Gifted to Me?

International refunds/exchanges (if applicable)

International returns (if applicable)

Why is my refund lower than when I ordered?

Returns and exchanges (FAQs)

How is silicone different to plastic?

Where are your products made?

Where can I get a new Compost Bin Filter?

Can I fit a CrunchBox and Bento Lunch Box in your CrunchCase Lunch Bags?

Will you be making a silicone insert for the original CrunchBox/Crunch Boxes?

Where can I buy gift cards/vouchers?

Can the Muffin Cups be used in an air fryer?

Can you use the Air Fryer Mats and Bowls in a regular oven?

Do the Hemp Tea Towels leave fluff or anything?

What is the Charcoal Compost Filter made of?

How long does one Shampoo bar last?

Do your Shampoo and Conditioner Bars strip hair colour?

Will the 2 Pot Set and the CrunchPot fit in the Bento Lunch Box?

Is the silicone seal in the insulated food flask removable?

Do you have any recommendations for my hair type?

I'm having a hard time using the Conditioner Bar

Do you have any lids for the 2 pots set, round/rectangle pots or CrunchPot?

Can the silicone pouch be used for sous vide?

Will the Air Fryer Bowl/Mat fit in my air fryer?

Do you have a silicone lid product suitable to use to cover an open can of food?

How can you tell the expiry date of your personal care products?

Are the glass storage food containers airtight?

How to wash a Compost Bin Charcoal Filter

Can I buy replacement lids for the Glass Containers?

Are the Pantry Jars airtight?

I have lost the latch/clip of my CrunchBox. Am I able to get a replacement?

What adhesive or glue is used in your Wood Fibre Chopping Boards?

Are the lids of the Glass Food Containers microwave safe?

What shade of white is your Glass Food Containers - Oat Milk?

How does the Bread Box keep bread fresh without a silicone seal?

Will the new style pantry/glass food storage lids fit into the old model?

I'm trying to look for this item/product but can no longer find it.

Will you be releasing the Glass Food Containers / Tallow Pantry Jars / Belongil Spice Jars in Praline?

Silicone Take-Back Program

Why is the Dish bar leaving a coating on my dishes?

What materials are the lids of the glass containers made of?

Isn't food grade resin really just plastic?

How long do the Compost Bin Filters last?

What gives the colour to your chopping boards?

Can the Glass Food Containers of the same size stack into each other?

Can the tinted sunscreen SPF50 be used with/without moisturiser?

When will this sold out item be back in stock?

What is the name of the variant/colour I want to order?

My Pot Scrubber or Wood Brush Cleaner Has Split  or Cracked

Can you use silicone in an air fryer?

Where can I find LFGB certified silicone air fryer liners?

What makes Seed & Sprout's air fryer accessories sustainable?

Are your chopping boards dishwasher safe?

Do You Offer a Chopping Board Set?

Do your wooden chopping boards require any maintenance?

What types of drinkware are available in the Seed & Sprout collection?

Can you recycle metal drink bottles in Australia?

Are metal drink bottles safe?

How do I clean my metal drinking bottle?

Do eco-friendly cleaning products work?

Are the kitchen sets made from safe and non-toxic materials?

Do you offer different bundle sizes for various kitchen needs?

Food Pouches Use and Care

How effective are the Insulated Lunch Bags?

Do you offer different sizes for Lunch Bags?

Are the lunch bags easy to clean?

What Colour Options Are Available for the Lunch Bags?

What type of eco-friendly kitchen storage solutions do you offer?

Are there any gift bundles or sets available?

Are all of Seed & Sprout's kitchen accessories environmentally friendly?

What Is A Kitchen Compost Bin?

What Do I Put In My Compost Bin?

What Makes A Good Kitchen Compost Bin?

What Are Biodegradable Bin Liners?

What Materials Are Used in the CrunchBox™ Lunch Boxes (OG & 2.0)?

Can the Silicone Muffin Cups be used in the oven?

What size jars do I need for my pantry?

Is it ok to store food in glass containers?

Is it better to store pantry items in glass or plastic?

What are the best storage containers for the pantry?

What pantry storage options do you offer for different kitchen sizes?

Are reusable shopping bags recyclable?

Why should I switch to reusable tote shopping bags?

Why Choose 'Un-Baking Paper'?

Are the smoothie cups dishwasher-safe for effortless cleaning?

Can I use your Smoothie Cups for hot beverages as well?

Can I use your Stainless Steel Lunchbox in the microwave for easy reheating?

Can I use a Stainless Steel Bento Box to store both hot and cold food items?

How do I wash my lunch box?

Are all your Travel Tins labelled?

Do you have microwave safe products?

Can I get a full ingredient breakdown of your shampoos and conditioners?

Is the Double Layer Lunch Box | 1960ml leak proof?

Are you products lead free?

Is the Split Snack Container | 500ml leak proof?

Do your Chopping Boards scratch/mark when used?

Can you use the Un-Baking Paper for a sandwich press?

Can bundles be edited? Can I make my own bundle?

Can the caps of the Reusable Yoghurt Pouches pop out accidentally?

Will this item/product's size fit for my needs?

Can I place hot pots, pans, etc on the chopping boards?

Can I Purchase Items from a Bundle Individually?

Are you able to use the Bento Lunch Box without the silicone insert?

Un-Baking Paper Care and Deep Cleaning

Can your old Dish Brush Replacement Heads fit on the new Dish Brush handle and vice versa?

Our Products (FAQs)

How long until I receive my order?

My items is on pre-order, can I split the order?

I'm missing an item

Can I add to an existing order?

Can I remove/replace/edit items in my order?

How do I redeem my Gift Card?

My Item Arrived Damaged or Broken. What Do I Do?

I can't find all of my orders

My delivery is taking too long

Will I be charged immediately when I place an order for pre-order items?

I would like to update my shipping address

I ordered this product on pre order but on your website it doesn’t appear to mention that it’s still on preorder which is confusing

I just received my order but it's the wrong item/s

How long before a pre order item is dispatched?

International - Glassware

My tracking link isn't working

Is express post sent plastic free? Or with plastic express tape?

Why did I have to pay for shipping when the website says free shipping?

Issues with Gifts With Purchase

What should I do if my package was delivered but is nowhere to be found?

My Order is a Gift

Why hasn’t my order been dispatched yet?

Orders (FAQs)

Do you accept Afterpay?

What payment methods do you accept?

How do I use a discount code?

How can I contact you for a collaboration enquiry?

How do I find you on socials?

Do you send free samples?

Can I send a non-Seed & Sprout silicone item for recycling?

Are your products cruelty-free?

I Didn't Receive My Welcome Discount Code

Can I get a discount code?

What is Upparel? Why can't I use my discount from them?

How do I use my rewards/loyalty points?

How can I reach out? Is there a phone number I can call?

How do I unsubscribe from your newsletter?

I did not receive my discount code via SMS

I'm Experiencing a Technical Issue with the Website

I forgot to apply my discount code/gift card

Why is the price different from collection page to cart/check out?

What are your best tips for pantry organisation?

Do you have a physical store/shop? Can I pick up orders?

I would love to stock your products. Do you wholesale?

I would like to leave feedback/review/rating

Will You Be Having a Sale Soon?

Do you have any recipes?

Help! Why can't I apply my Welcome code?

Currency

Natural Swimming Pool by Sophie Kovic

Do your stockists have the same price as the website?

Wishlist FAQS

Having Trouble Verifying Your Email in Chat?

Are your silicone products platinum cured?

Do the Anti Slip Chopping Board Corners fit on the titanium chopping boards too?

Business HoursUpdated 4 months ago