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General (FAQs)

We embrace curiosity. Information on promotions and other general items.

Do you accept Afterpay?

Yes we do!. What is Afterpay?. Afterpay is a payment option that we offer on all our Australian orders. It’s basically like a lay-by that you get now! For more information visit this link: https://www.afterpay.com/en-AU/how-it-works-online. I'd like

What payment methods do you accept?

We accept all major debit and credit cards for payment. We also accept Afterpay, Apple Pay, Paypal, Shop Pay and Google Pay. We do not accept Amex or American Express at this time.

How do I use a discount code?

How do I use a discount code?. Once you have checked out, on the right-hand side of the screen is a box that says ‘Discount’- enter your code there and press Apply. During promotional periods, we reserve the right to disable gift cards and discount c

How can I contact you for a collaboration enquiry?

We are always on the lookout to partner with like minded businesses. If you have an opportunity you think we might be interested in, please contact us through here.

How do I find you on socials?

Want to get social? Find us @. Instagram @seedandsproutcoFacebook @seedandsproutco

Do you send free samples?

We don't give out free samples at the moment. Maybe in the future!

Can I send a non-Seed & Sprout silicone item for recycling?

At this time, we are only able to accept Seed & Sprout branded silicone products as we are unsure of the composition of silicone products made by other brands. Since they are made differently, the facility that we're using may not be able to recycle

Are your products cruelty-free?

Yes, our products are cruelty-free and we do not test on animals.

I did not receive my welcome discount code

We recommend checking your spam or junk folder to check for your welcome discount code. Please make sure that you refresh your inbox as well. If the email does not arrive within an hour of signing up, please send us an email or reach out to us here s

Can I get a discount code?

We have a pop up window when visiting the website that requires you to sign up for our newsletter to receive a discount code. The code is automatically generated and will be sent to the email address you have provided. Sample screenshot:.

What is Upparel? Why can't I use my discount from them?

We are partnering with Upparel to recycle our fabric products - you'll see this in 'Care and End of Life' on things like the CrunchCase, Bread Bag and Tea Towels. Our pieces are made to last, but we always like to keep the End of Life in mind. We've

How do I use my rewards/loyalty points?

We're sorry to hear that you are having trouble redeeming your points. Let's get that sorted for you. We've included a screenshot below of what you should see at check out. Please choose the amount of reward that you will use for your order on the dr

How can I reach out? Is there a phone number I can call?

Please feel free to reach out to us via email at [email protected] or via our Contact Us form and our friendly Customer Care Team will be happy to assist you. You can also send us a message at our social media pages below:. Instagram @seedandsp

How do I unsubscribe from your newsletter?

We're sad to see you go but we completely understand. Please check any of our marketing emails and there should be an Unsubscribe link at the bottom of the email. Please see the screenshot below for reference. It should take you to a prompt page like

I did not receive my discount code via SMS

We're sorry for the confusion. Our VIP SMS Club only offers the latest news on sales, promotions and deals on our website and does not give out discount codes. The code you may have received is for confirming your phone number so you can sign up succ

I'm experiencing a technical issue with the website

We're sorry to hear that. We recommend refreshing the page or closing the browser and relaunching. You can also try accessing the website through a different device (mobile, desktop or tablet) or using a private/incognito browser window to see if thi

I forgot to apply my discount code/gift card

We'll be happy to assist you with this. Please let us know the code of your discount, gift card or promotion as well as your order number and reach out to us here. Please note that some discount codes, gift cards and promotions may be disabled during

Why is the price different from collection page to cart/check out?

We're sorry for the confusion!. Website limitations only allow one value of one variation to appear on the website's collection page. It may be that the variation/colour/style/size you have chosen has a different price to the one displayed on the col

Business Hours

Hello! Our website chat is open during business hours between Monday to Friday - 9AM to 6PM and 8PM to 10PM GMT+10. If you are currently in chat within the above times, please stay in chat and our friendly Customer Service Team will get back to you s

What are your best tips for pantry organisation?

Declutter first. Remove everything and clean. With sustainability in mind keep the storage containers you already use and donate what you don't. Assess how much of each ingredient you want in your pantry and invest in the right size glass pantry orga

Do you have a physical store/shop? Can I pick up orders?

We unfortunately do not have a physical store or shop at the moment. We also unfortunately do not have a local pick up or collection service. We do have stockists located across Australia so you may find what you're looking for in their store. We rec

I would love to stock your products. Do you wholesale?

Thank you for your interest in our products! The Wholesale/Stockist Program is for shops/stores that want to stock our products. Bulk Order Inquiry is for one-time large orders (like corporate gifting). Wholesale/Stockist Program:. Bulk Order Inquiry

Will you be having a sale soon?

Please sign up for our newsletter (located at the bottom of the website) so you'll be notified of the latest sales, promotions and product releases/restocks. Or check out our social media pages from time to time as we'll usually announce when sales a