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Seed & Sprout Help Centre

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We dispatch orders within 3-6 business days. If you've recently placed your order and it hasn't shipped yet, please don't hesitate to reach out to us - we'll do our very best to assist you!. Contact Form

Can I add to an existing order?

Orders (FAQs)

Shipping Within Australia — Everything You Need to Know

International Shipping — Everything You Need to Know

Tracking Your Delivery and Resolving Delivery Problems — Everything You Need to Know

Shipping (FAQs)

Something Is Wrong With My Product (Faulty)

Can I get a refund for the shipping/postage of my return?

I've returned my items, when will I receive my refund/credit?

Can I return an item I bought on sale?

Can I Return a Product That Was Gifted to Me?

International refunds/exchanges (if applicable)

International returns (if applicable)

Why is my refund lower than when I ordered?

Returns and exchanges (FAQs)

Where are your products made?

Kitchen Compost Bins - Everything You Need to Know

Are you products lead free?

Can I Get Replacement or Spare Parts?

Does the Fruit and Vege Bar remove oils and waxes as well as chemicals?

What Kind of Ice Pack or Cooler Block Fits in Your Lunch Bags?

How to deep clean or remove scents from the freezer trays

Crunchbox - Everything You Need to Know

Chopping Boards — Everything You Need to Know

Shampoo, Conditioner Bars — Everything You Need to Know

Glass Food Containers and Pantry Jars — Everything You Need to Know

Our Products (FAQs)

How long until I receive my order?

My items is on pre-order, can I split the order?

I'm missing an item

Can I remove/replace/edit items in my order?

How do I redeem my Gift Card?

My Item Arrived Damaged or Broken. What Do I Do?

I can't find all of my orders

My delivery is taking too long

Will I be charged immediately when I place an order for pre-order items?

I would like to update my shipping address

I ordered this product on pre order but on your website it doesn’t appear to mention that it’s still on preorder which is confusing

I just received my order but it's the wrong item/s

How long before a pre order item is dispatched?

International - Glassware

My tracking link isn't working

Is express post sent plastic free? Or with plastic express tape?

Why did I have to pay for shipping when the website says free shipping?

Issues with Gifts With Purchase

What should I do if my package was delivered but is nowhere to be found?

My Order is a Gift

Why hasn’t my order been dispatched yet?

Where can I buy gift cards/vouchers?

Do you accept Afterpay?

What payment methods do you accept?

How do I use a discount code?

How can I contact you for a collaboration enquiry?

How do I find you on socials?

Do you send free samples?

Can I send a non-Seed & Sprout silicone item for recycling?

Are your products cruelty-free?

I Didn't Receive My Welcome Discount Code

Can I get a discount code?

What is Upparel? Why can't I use my discount from them?

How do I use my rewards/loyalty points?

How can I reach out? Is there a phone number I can call?

How do I unsubscribe from your newsletter?

I did not receive my discount code via SMS

I'm Experiencing a Technical Issue with the Website

I forgot to apply my discount code/gift card

Why is the price different from collection page to cart/check out?

Business Hours

What are your best tips for pantry organisation?

Do you have a physical store/shop? Can I pick up orders?

I would love to stock your products. Do you wholesale?

I would like to leave feedback/review/rating

Will You Be Having a Sale Soon?

Do you have any recipes?

Help! Why can't I apply my Welcome code?

Currency

Natural Swimming Pool by Sophie Kovic

Do your stockists have the same price as the website?

Wishlist FAQS

Having Trouble Verifying Your Email in Chat?

General (FAQs)

Change of Mind Returns

Silicone vs. Plastic — Everything You Need to Know

Can I add to an existing order?Updated 8 days ago