Answers to common order questions.
We ship all orders from our warehouse in Yatala, QLD. For Domestic orders with Standard Shipping:. Standard metro 3-6 business days, Standard Regional: 4-13 business days. For Domestic orders with Express Shipping:. Express metro 1-3 business days, E
Thank you for your order! Please reach out to us here with your order number and we'll be happy to assist you.
We're sorry to hear that an item is missing from your order. We always strive for 100% accuracy but mistakes happen and we’re so sorry that we’ve let you down this time. If the missing item is small and you have ordered any larger items, you may find
We typically dispatch orders within 1–2 business days. If you've recently placed your order and it hasn't shipped yet, please don't hesitate to reach out to us—we'll do our very best to assist you!
If you have recently placed your order and your order has not yet shipped, please contact Customer Care on [email protected] or through our Contact Us page. While we cannot guarantee that we are able to edit your order, we will do our best to a
We offer Gift Cards on our website to purchase. You will be emailed a code to use to redeem your gift card on our website. If you are struggling to receive the email, please check your spam/junk emails. If you are struggling to use your Gift Card on
We're so sorry to hear this! While we pack our products with care, some things like shipping and handling are out of our control. Please get in touch with us here with your order number so we can get this resolved for you asap.
You may have used a different email when you placed your order. Please check any other email addresses you may have or feel free to contact us on this link so we can search for your order.
Thank you for your order. Please use the tracking information that we sent via email to check for any notes from the courier. If there are none, please reach out to us here with your order number so we can look into this for you.
The payment will be collected as soon as you have placed the order even if the items included are on pre order.
If you have not received a shipping notification email yet, please reach out to us here with the correct shipping address and we'll do our best to assist you. If the issue is with the billing address only, we are unfortunately unable to update this a
Our Pre Order products are removed from Pre Order when they land in our warehouse. Orders containing pre order items are prioritised by our warehouse and are shipped the same day or next (depending on how many pre orders we have and delivery date i.e
We're very sorry to hear that you have received incorrect item/s. Please reach out to us here with your order number so we can sort this out for you.
Pre-Order items usually have their expected shipping date or restock date on the product's page in the description either at the top or bottom or both. These dates are subject to change and all orders with pre-order items will be held until all items
Unfortunately, we are unable to ship Pantry Glassware internationally including bundles, containers and jars. The following items can still be ordered internationally:
We're very sorry to hear that. Please reach out to us here with your order number so we can check on this for you.
Our products are packaged plastic free and we use cardboard boxes or compostable mailers to ship your orders. Couriers may place plastic labels or sleeves for paperwork when they deem it necessary and this is unfortunately beyond our control. We than
We're sorry for the confusion!. There could be several reasons why this could have occurred including:. If none of these scenarios apply to your order, please reach out to us here with a list, screenshot of your cart's contents or order number so we
How can I avail?. Gifts with Purchase are automatically added to the cart once your order's total reaches the minimum order spend requirement. Discounts/Promos/Codes that lower your total spend might result in the item being removed. The requirement
If your package is marked as delivered but cannot be found, please first double-check around your property, including any potential safe places where the package could have been left. Additionally, ask household members or neighbors if they have rece