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Orders (FAQs)

Answers to common order questions.

How long until I receive my order?

We ship all orders from our warehouse in Yatala, QLD. We normally dispatch within 1-2 business days however we are currently seeing delays of 3-4 business days. Please note that due to the holiday season, some parcels may get delayed as our couriers

My items is on pre-order, can I split the order?

We can split your order and send the items separately, we will just have to add on an additional shipping fee (express or standard depending on your choice) for the additional package. Thank you for your understanding.

I'm missing an item

We're sorry to hear that an item is missing from your order. We always strive for 100% accuracy but mistakes happen and we’re so sorry that we’ve let you down this time. If the missing item is small and you have ordered any larger items, you may find

Can I add to an existing order?

We normally dispatch within 1-2 business days however we are currently seeing delays of 3-4 business days. If you have recently placed your order and your order has not yet shipped, please contact us and we'll do our best to assist you.

Can I remove/replace/edit items in my order?

We normally dispatch within 1-2 business days however we are currently seeing delays of 3-4 business days. If you have recently placed your order and your order has not yet shipped, please contact Customer Care on [email protected] or through o

How do I redeem my Gift Card?

We offer Gift Cards on our website to purchase. You will be emailed a code to use to redeem your gift card on our website. If you are struggling to receive the email, please check your spam/junk emails. If you are struggling to use your Gift Card on

My item arrived damaged/broken! What do I do now?

We're so sorry to hear this! While we pack our products with care, some things like shipping and handling are out of our control. Please get in touch with us here with your order number so we can get this resolved for you asap.

I can't find all of my orders

You may have used a different email when you placed your order. Please check any other email addresses you may have or feel free to contact us on this link so we can search for your order.

My delivery is taking too long

If your order has shipped and is past the shipping timeline, please use the tracking information that we sent you via email to check for any notes from the courier. Please note that due to the holiday season, some parcels may get delayed as our couri

Will I be charged immediately when I place an order for pre-order items?

The payment will be collected as soon as you have placed the order even if the items included are on pre order.

I would like to update my shipping address

We normally dispatch within 1-2 business days however we are currently seeing delays of 3-4 business days (unless it contains a pre order item) so in case you have not received a shipping notification email yet, please reach out to us here with the c

I ordered this product on pre order but on your website it doesn’t appear to mention that it’s still on preorder which is confusing

Our Pre Order products are removed from Pre Order when they land in our warehouse. Orders containing pre order items are prioritised by our warehouse and are shipped the same day or next (depending on how many pre orders we have and delivery date i.e

I just received my order but it's the wrong item/s

We're very sorry to hear that you have received incorrect item/s. Please reach out to us here with your order number so we can sort this out for you.

How long before a pre order item is dispatched?

Pre-Order items usually have their expected shipping date or restock date on the product's page in the description either at the top or bottom or both. These dates are subject to change and all orders with pre-order items will be held until all items

International - Glassware

Unfortunately, we are unable to ship Pantry Glassware internationally including bundles, containers and jars. The Glass Lunch Bowl can still be ordered internationally

My tracking link isn't working

We're very sorry to hear that. Please reach out to us here with your order number so we can check on this for you.

Is express post sent plastic free? Or with plastic express tape?

Our products are packaged plastic free and we use cardboard boxes or compostable mailers to ship your orders. Couriers may place plastic labels or sleeves for paperwork when they deem it necessary and this is unfortunately beyond our control. We than

Why did I have to pay for shipping when the website says free shipping?

We're sorry for the confusion!. There could be several reasons why this could have occurred including:. If none of these scenarios apply to your order, please reach out to us here with a list, screenshot of your cart's contents or order number so we

Issues with Gifts With Purchase

How can I avail?. Gifts with Purchase are automatically added to the cart once your order's total reaches the minimum order spend requirement. Discounts/Promos/Codes that lower your total spend might result in the item being removed. The requirement