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Orders (FAQs)

Answers to common order questions.

How long until I receive my order?

We ship all orders from our warehouse in Byron Bay, NSW within 1-3 business days. For Domestic orders with Standard Shipping:Australia Post standard metro 3-6 business days, Australia Post Standard Regional: 4-13 business days.For Domestic orders wit

My items is on pre-order, can I split the order?

We can split your order and send the items separately we will just have to add on a $13 shipping fee for the additional package. Thank you for your understanding.

I'm missing an item

We're sorry to hear that an item is missing from your order. We always strive for 100% accuracy but mistakes happen and we’re so sorry that we’ve let you down this time. If you ordered any larger items you may find these missing products hiding insid

Can I add to an existing order?

We dispatch all orders within 1-3 business days. If you have recently placed your order and your order has not yet shipped please contact us and we'll be able to give you a code to add to your existing order.

Can I remove/replace items in my order?

We dispatch all orders within 1-3 business days. If you have recently placed your order and your order has not yet shipped, please contact Customer Care on [email protected]. While we cannot guarantee that we are able to edit your order, we wil

How do I redeem my Gift Card?

We offer Gift Cards on our website to purchase. You will be emailed a code to use to redeem your gift card on our website. If you are struggling to receive the email please check your spam/junk emails. If you are struggling to use your Gift Card on o

My item arrived damaged/broken! What do I do now?

We're so sorry to hear this! While we pack our products with care, some things like shipping and handling are out of our control. Please get in touch with us here and include any images of the damage so we can get this resolved for you asap.

I can't find all of my orders

You may have used a different email when you placed your order. Please check any other email addresses you may have or feel free to contact us on this link so we can search for your order.

My delivery is taking too long

If your order has shipped and is past the shipping timeline, please use the tracking information that we sent you via email to check for any notes from Australia post. For further assistance, please contact us so we can lodge an enquiry for you.

Will I be charged immediately when I place an order for pre-order items?

The payment will be collected as soon as you have placed the order even if the items included are on pre order.

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