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Seed & Sprout Help Centre

<p>We&apos;re very sorry to hear that. Please reach out to us <a href="https://support.seedsprout.com.au/en-US/contact">here </a>with your order number so we can check on this for you.</p>

We're very sorry to hear that. Please reach out to us here with your order number so we can check on this for you.

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Orders (FAQs)

Shipping Within Australia — Everything You Need to Know

International Shipping — Everything You Need to Know

Tracking Your Delivery and Resolving Delivery Problems — Everything You Need to Know

Shipping (FAQs)

Something Is Wrong With My Product (Faulty)

Can I get a refund for the shipping/postage of my return?

I've returned my items, when will I receive my refund/credit?

Can I return an item I bought on sale?

Can I Return a Product That Was Gifted to Me?

International refunds/exchanges (if applicable)

International returns (if applicable)

Why is my refund lower than when I ordered?

Returns and exchanges (FAQs)

Where are your products made?

Kitchen Compost Bins - Everything You Need to Know

Are you products lead free?

Can I Get Replacement or Spare Parts?

Does the Fruit and Vege Bar remove oils and waxes as well as chemicals?

What Kind of Ice Pack or Cooler Block Fits in Your Lunch Bags?

How to deep clean or remove scents from the freezer trays

Can this lunchbox fit a sandwich?

Crunchbox - Everything You Need to Know

Chopping Boards — Everything You Need to Know

Shampoo, Conditioner Bars — Everything You Need to Know

Glass Food Containers and Pantry Jars — Everything You Need to Know

Our Products (FAQs)

How long until I receive my order?

My items is on pre-order, can I split the order?

I'm missing an item

Can I add to an existing order?

Can I remove/replace/edit items in my order?

How do I redeem my Gift Card?

My Item Arrived Damaged or Broken. What Do I Do?

I can't find all of my orders

My delivery is taking too long

Will I be charged immediately when I place an order for pre-order items?

I would like to update my shipping address

I ordered this product on pre order but on your website it doesn’t appear to mention that it’s still on preorder which is confusing

I just received my order but it's the wrong item/s

How long before a pre order item is dispatched?

International - Glassware

Is express post sent plastic free? Or with plastic express tape?

Why did I have to pay for shipping when the website says free shipping?

Issues with Gifts With Purchase

What should I do if my package was delivered but is nowhere to be found?

My Order is a Gift

Why hasn’t my order been dispatched yet?

Where can I buy gift cards/vouchers?

Do you accept Afterpay?

What payment methods do you accept?

How do I use a discount code?

How can I contact you for a collaboration enquiry?

How do I find you on socials?

Do you send free samples?

Can I send a non-Seed & Sprout silicone item for recycling?

Are your products cruelty-free?

I Didn't Receive My Welcome Discount Code

Can I get a discount code?

What is Upparel? Why can't I use my discount from them?

How do I use my rewards/loyalty points?

How can I reach out? Is there a phone number I can call?

How do I unsubscribe from your newsletter?

I did not receive my discount code via SMS

I'm Experiencing a Technical Issue with the Website

I forgot to apply my discount code/gift card

Why is the price different from collection page to cart/check out?

Business Hours

What are your best tips for pantry organisation?

Do you have a physical store/shop? Can I pick up orders?

I would love to stock your products. Do you wholesale?

I would like to leave feedback/review/rating

Will You Be Having a Sale Soon?

Do you have any recipes?

Help! Why can't I apply my Welcome code?

Currency

Natural Swimming Pool by Sophie Kovic

Do your stockists have the same price as the website?

Wishlist FAQS

Having Trouble Verifying Your Email in Chat?

General (FAQs)

Can I get a free shipping code?

Isn't food grade resin really just plastic?

How to wash a Compost Bin Charcoal Filter

Glass Food Containers and the Freezer

How long do the Compost Bin Filters last?

Do you have any labels or label makers for food storage and glassware?

Can the Wood Fibre Chopping Boards be used for meats/chicken etc?

How much is international shipping?

Why Does Shipping Cost the Same for Small Orders?

How much is shipping within Australia?

What adhesive or glue is used in your Wood Fibre Chopping Boards?

Do your Chopping Boards scratch/mark when used?

What size jars do I need for my pantry?

Can I place hot pots, pans, etc on the chopping boards?

Pantry and Tallow Jars Sizing Guide

Are your lunch boxes microwave safe?

Are the lids of the Glass Food Containers microwave safe?

Can the Glass Food Containers of the same size stack into each other?

What’s the difference between the Tallow Jars, Wategos Pantry Jars and Newrybar Square Pantry Jars?

Which bag does the CrunchBox 2.0 fit in?

Are the Titanium Boards scratch free? Will they mark with use?

Are the Pantry Jars airtight?

Will rich colour foods stain the Freezer Trays?

Can I fit a CrunchBox and Bento Lunch Box in your CrunchCase Lunch Bags?

What materials are the lids of the glass containers made of?

Why does my order not qualify for free shipping?

Does Aramex charge for redelivery?

How do I wash my lunch box?

What Materials Are Used in the CrunchBox™ Lunch Boxes (OG & 2.0)?

Can I buy replacement lids for the Glass Containers?

What Are Biodegradable Bin Liners?

Can I use your Glass Food Containers in an air fryer?

How can I check the status of my package delivery?

Are the Stainless Steel Mixing Bowls oven-safe?

Lunch Bag Suggestions for Lunch Boxes

Where can I get a new Compost Bin Filter?

Can I get a full ingredient breakdown of your shampoos and conditioners?

Are your silicone products platinum cured?

Are the Chopping Boards a bit ‘slippery’ to chop on as they look so smooth?

I'm having a hard time using the Conditioner Bar

What is the Charcoal Compost Filter made of?

Will the Crunchbox 2.0 fit into the Roll Top Lunch Bag?

What pantry storage options do you offer for different kitchen sizes?

Is the CrunchBox and Bento Lunch Box lid detachable?

Do the Anti Slip Chopping Board Corners fit on the titanium chopping boards too?

What Do I Put In My Compost Bin?

Are you able to use the Bento Lunch Box without the silicone insert?

Do you ship to a Parcel Locker and/or PO Box?

How long does one Shampoo bar last?

Will rich colour foods stain the Glass Pantry Containers?

Are your chopping boards dishwasher safe?

List of Leakproof Lunchware

Do you offer next day delivery?

Temporary Pause on Shipping to the European Union (EU)

Which of your lunchboxes fit a whole, standard-size apple?

What can I do if my package tracking status is unavailable?

Does the silicon lid and bowl sleeve need to be removed before using the Glass Lunch Bowl to reheat food?

Are the glass storage food containers airtight?

I just placed my order, when will my items ship?

My Compost Bin Filter keeps falling off or won't stay on the lid

What gives the colour to your chopping boards?

Is the CrunchBox™ OG Lunch Box leakproof?

Glassware Care Guide: Simple, Safe, and Built to Last

What Makes A Good Kitchen Compost Bin?

Can I get a full ingredient breakdown of your body bars?

Is it ok to store food in glass containers?

Is the Split Snack Container | 500ml leak proof?

Why Is My Order Marked as Delivered but I Haven't Received It?

I have lost the latch/clip of my CrunchBox. Am I able to get a replacement?

Do your wooden chopping boards require any maintenance?

What are the best storage containers for the pantry?

Will the 2 Pot Set and the CrunchPot fit in the Bento Lunch Box?

I lost the lid of my CrunchPot/2 Pot Set. Do you offer replacements?

How is silicone different to plastic?

Is Free Shipping Available for International Orders?

Do you have a silicone lid product suitable to use to cover an open can of food?

Is it better to store pantry items in glass or plastic?

What temp are the wood fibre boards resistant to?

Do You Offer a Chopping Board Set?

Do you have any lids for the 2 pots set, round/rectangle pots or CrunchPot?

If I place an order with items on pre-order, will my items ship separately?

Can I buy different coloured Chopping Boards?

My Crunchbox Lunchbox & Snack Bundle is missing the top right pot

Do the Stainless Steel and Glass Food Containers | Round Mixed 3pk nest inside each other?

Will the Tallow Jars or Newrybar Jars fit in the pockets of the Pocket Tote?

Are all the pantry glassware and jars in Oat Milk/Oat the same colour/shade?

Do crackers/popcorn go soggy/soft if they are packed with fruit and veggies in the CrunchBox?

Do you have any recommendations for my hair type?

Are the Reusable Stretch Lids - Set of 6 made from premium silicone?

Silicone Take-Back Program

Do your Shampoo and Conditioner Bars strip hair colour?

Is the Double Layer Lunch Box | 1960ml leak proof?

Do you have microwave safe products?

Can you recycle metal drink bottles in Australia?

Can I use a Stainless Steel Bento Box to store both hot and cold food items?

Do You Have Any Seconds, Last Chance, or Clearance Items?

How would you recommend filling the yogurt pouches?

Bags Care Instructions

Do you offer any non-plastic lids for reheating food/leftovers in the microwave?

Where can I find LFGB certified silicone air fryer liners?

Moved

Change of Mind Returns

Silicone vs. Plastic — Everything You Need to Know

My tracking link isn't workingUpdated 9 months ago