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seed&sprout

We&apos;re sorry to hear that an item is missing from your order. We always strive for 100% accuracy but mistakes happen and we&#x2019;re so sorry that we&#x2019;ve let you down this time.&#xA0;If you ordered any larger items you may find these missing products hiding inside (we like to do this to reduce the size and carbon footprint of our parcels!)&#xA0;If you don&apos;t have any large items or you&apos;ve already checked and still did not find the missing item, please contact us so we can assist you better.

We're sorry to hear that an item is missing from your order. We always strive for 100% accuracy but mistakes happen and we’re so sorry that we’ve let you down this time. If you ordered any larger items you may find these missing products hiding insid

I'm missing an item

Orders (FAQs)

How much is shipping within Australia?

How much is international shipping?

I just placed my order, when will my items ship?

If I place an order with items on pre-order, will my items ship separately?

Shipping (FAQs)

Faulty goods

Change of Mind Returns + 100% Performance Guarantee on Bars

Can I get a refund for the shipping/postage of my return?

How does your refund process work?

I've returned my items, when will I receive my refund?

Can I return an item I bought on sale?

Can I return your product that was gifted to me?

International refunds/exchanges (if applicable)

International returns (if applicable)

Where do I send the item I want to return?

Returns and exchanges (FAQs)

How is silicone different to plastic?

Where are your products made?

Where can I get a new Compost Bin Filter?

Can I fit a CrunchBox and Bento Lunch Box in your CrunchCase Lunch Bags

Will you be making a silicone insert for the original CrunchBox/Crunch Boxes?

Where can I buy gift cards/vouchers?

Can the Muffin Cups be used in an air fryer?

Can you use the Air Fryer Mats and Bowls in a regular oven?

Do the Hemp Tea Towels leave fluff or anything?

What is the Charcoal Compost Filter made of?

How long does one Shampoo bar last?

Do your Shampoo and Conditioner Bars strip hair colour?

Will the 2 Pot Set and the CrunchPot fit in the Bento Lunch Box?

Is the silicone seal in the insulated food flask removable?

Do you have any recommendations for my hair type?

I'm having a hard time using the Conditioner Bar

Do you have any lids for the 2 pots set, round/rectangle pots or CrunchPot?

Can the silicone pouch be used for sous vide?

Will the Air Fryer Bowl/Mat fit in my air fryer?

Do you have a silicone lid product suitable to use to cover an open can of food?

Are your products PFAS free?

Our Products (FAQs)

How long until I receive my order?

My items is on pre-order, can I split the order?

Can I add to an existing order?

Can I remove/replace items in my order?

How do I redeem my Gift Card?

My item arrived damaged/broken! What do I do now?

I can't find all of my orders

My delivery is taking too long

Will I be charged immediately when I place an order for pre-order items?

Do you accept Afterpay?

What payment methods do you accept?

How do I use a discount code?

How can I contact you for a collaboration enquiry?

How do I find you on socials?

Do you send free samples?

Can I send a non-Seed & Sprout silicone item for recycling?

Are your products cruelty-free?

I did not receive my welcome discount code

Can I get a discount code?

General (FAQs)

I'm missing an itemUpdated a year ago