Something Is Wrong With My Product (Faulty)Updated 16 days ago

We're sorry to hear that something isn't quite right with your product, but don't worry, we're here to help!

If you've received a faulty, damaged, or incorrect item, lodging a request is easy.

Simply have your order number and delivery postcode ready, then visit our Returns & Warranty Portal:

https://seed-spout-us.loopreturns.com/#/

Follow the prompts to submit your request.

To help us assess your claim as quickly as possible, please include:

• Your order number
• A brief description of the issue
• Clear photos or a short video showing the product and the concern (where applicable)

Once we've received your submission, our Customer Care team will review it and get back to you as soon as possible with the next steps.

International Customers

If you're an international customer, please contact us at [email protected], and our Customer Care team will be happy to assist you.

If you have any questions along the way, please don't hesitate to reach out. We're always happy to help!