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<p id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); margin: 0px 0px 19.4444px; font-family: hero-new, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700; color: rgb(51, 51, 51);">Something is wrong with my product!</strong></p><p style="box-sizing: border-box; color: rgb(51, 51, 51); margin: 0px; font-family: hero-new, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Don&apos;t worry, we are here to help. Please complete the <a href="https://support.seedsprout.com.au/en-US/contact">Contact Us form</a> and include an image of the faulty item and we&apos;ll be in touch to assist.</p>

Something is wrong with my product!. Don't worry, we are here to help. Please complete the Contact Us form and include an image of the faulty item and we'll be in touch to assist.

Faulty goods

Returns and exchanges (FAQs)

How much is shipping within Australia?

How much is international shipping?

I just placed my order, when will my items ship?

If I place an order with items on pre-order, will my items ship separately?

Shipping (FAQs)

Change of Mind Returns + 100% Performance Guarantee on Bars

Can I get a refund for the shipping/postage of my return?

How does your refund process work?

I've returned my items, when will I receive my refund?

Can I return an item I bought on sale?

Can I return your product that was gifted to me?

International refunds/exchanges (if applicable)

International returns (if applicable)

Where do I send the item I want to return?

How is silicone different to plastic?

Where are your products made?

Where can I get a new Compost Bin Filter?

Can I fit a CrunchBox and Bento Lunch Box in your CrunchCase Lunch Bags

Will you be making a silicone insert for the original CrunchBox/Crunch Boxes?

Where can I buy gift cards/vouchers?

Can the Muffin Cups be used in an air fryer?

Can you use the Air Fryer Mats and Bowls in a regular oven?

Do the Hemp Tea Towels leave fluff or anything?

What is the Charcoal Compost Filter made of?

How long does one Shampoo bar last?

Do your Shampoo and Conditioner Bars strip hair colour?

Will the 2 Pot Set and the CrunchPot fit in the Bento Lunch Box?

Is the silicone seal in the insulated food flask removable?

Do you have any recommendations for my hair type?

I'm having a hard time using the Conditioner Bar

Do you have any lids for the 2 pots set, round/rectangle pots or CrunchPot?

Can the silicone pouch be used for sous vide?

Will the Air Fryer Bowl/Mat fit in my air fryer?

Do you have a silicone lid product suitable to use to cover an open can of food?

Are your products PFAS free?

Our Products (FAQs)

How long until I receive my order?

My items is on pre-order, can I split the order?

I'm missing an item

Can I add to an existing order?

Can I remove/replace items in my order?

How do I redeem my Gift Card?

My item arrived damaged/broken! What do I do now?

I can't find all of my orders

My delivery is taking too long

Will I be charged immediately when I place an order for pre-order items?

Orders (FAQs)

Do you accept Afterpay?

What payment methods do you accept?

How do I use a discount code?

How can I contact you for a collaboration enquiry?

How do I find you on socials?

Do you send free samples?

Can I send a non-Seed & Sprout silicone item for recycling?

Are your products cruelty-free?

I did not receive my welcome discount code

Can I get a discount code?

General (FAQs)

Faulty goodsUpdated a year ago