Returns and exchanges (FAQs)

Information about returns and product exchanges.

Something Is Wrong With My Product (Faulty)

We're sorry to hear that something isn't quite right with your product, but don't worry, we're here to help!. If you've received a faulty, damaged, or incorrect item, lodging a request is easy. Simply have your order number and delivery postcode read

Bar Performance Guarantee

We stand behind every Bar in our range with our 100% Performance Guarantee. If you've tried one of our Bars and it didn't meet your expectations, we'll refund the full purchase price. If you're not completely satisfied with your purchase, simply foll

Can I get a refund for the shipping/postage of my return?

We provide return labels when necessary for the following product issues:. Please lodge your query via here: https://seed-spout-us.loopreturns.com/#/ so we can assist you. If your return reason does not fall under any of the categories above, please

I've returned my items, when will I receive my refund/credit?

Please track your returned parcel, as return shipments may take longer than regular ones. While we aim to process returns and refunds/credits quickly, please allow up to 30 days for inspections and refunds/credits after your parcel has been received.

Can I return an item I bought on sale?

We only accept returns for items purchased during Sales if they are faulty or damaged. Please check out our Refunds & Returns Policy here.

Can I Return a Product That Was Gifted to Me?

Yes! If you received one of our products as a gift, you can lodge a return through our Returns Portal, provided you have the purchaser's details or proof of purchase, such as the order number and shipping address used for the order. If you need any a

International refunds/exchanges (if applicable)

We offer a refund ONLY for faulty/damaged items. Please send us your order number through [email protected]. We do not offer exchanges for faulty items.

International returns (if applicable)

We accept returns within 30 days of purchase/delivery. The customer is responsible for all return shipping costs. We are not able to refund/credit this. The returned item must be in unused condition and in the original packaging. Once the item is rec

Why is my refund lower than when I ordered?

Your order may have used a discount code or gift card when it was placed. Discounts and Gift Cards are non-refundable and are distributed among the items in the order depending on their value. If your order did not use a discount or gift card, please