Faulty goods
Something is wrong with my product!. Don't worry, we are here to help. Please complete the Contact Us form and include an image of the faulty item and we'll be in touch to assist.
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Returns and exchanges (FAQs)
Information about returns and product exchanges.
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I don’t like my product, can I return it?. We're sorry to hear that, but we understand sometimes things don't work out. We'll gladly accept returns of unused products within 30 days of receipt or purchase. Please follow our returns guide here. We do
Can I get a refund for the shipping/postage of my return?
We provide return labels when necessary for the following product issues:. Please reach out to us via our Contact Us form here so we can assist you with your return. If your return reason does not fall under any of the categories above, you will be r
How does your refund process work?
If a refund is applicable, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved,
I've returned my items, when will I receive my refund?
Please make sure that you check the tracking of your returned parcel. Parcels that are being sent back typically take longer than regular parcel. Once you see that the parcel has been delivered to us, please expect an email from us regarding your ret
Can I return an item I bought on sale?
Only regular priced items may be refunded, unfortunately sale items cannot be refunded (unless of course they are damaged or faulty).
Can I return your product that was gifted to me?
If the item was sent to you as a gift (and you have purchaser details or receipt) we can offer you an easy return. Once the returned item is received, a gift voucher will be sent to you via email. Please contact us first at [email protected]. A
International refunds/exchanges (if applicable)
We offer a refund ONLY for faulty items and require photo or video evidence of the fault in order to process a refund. Please send us photos or video clips of the issue through [email protected]. We do not offer exchanges for faulty items.
International returns (if applicable)
We accept returns within 30 days of purchase/delivery. The customer is responsible for all return shipping costs. We are not able to refund this. The returned item must be in unused condition and in the original packaging. Once the item is received,
Where do I send the item I want to return?
Firstly, be sure to get in contact with our amazing customer care team at [email protected] and we would be delighted to assist you. We accept returns within 30 days of purchase/delivery. To be eligible for a return, your item must be unused, i