Can I return something if I change my mind?
Yes, within 30 days of purchase for Australian orders. To be eligible, items must be:
- unused
- in their original packaging
- in the same condition you received them
You pay the return shipping for change-of-mind returns.
How do I lodge a return?
Have your order number and delivery postcode ready, go to our Returns Portal and follow the prompts.
If you're an International customer, please contact us directly to personally guide you through the returns process.
Which items can't be returned?
- gift cards
- health and personal care items, except products covered by our Bar Performance Guarantee
- sale items, unless they arrive damaged or faulty
- Seconds products
Who pays for return postage?
We provide a return label where needed for items that are faulty, arrived damaged, or are the wrong item or variation; lodge those through the Returns Portal. For all other returns see our Refunds & Returns Policy.
Can I return a gift?
Yes. Lodge it through our gift returns portal using the purchaser's details or proof of purchase, such as the order number and the shipping address used. If you don't have these, contact us.
When will I get my refund?
Track your return parcel; returns can take longer than regular deliveries. Every return is inspected, so allow up to 30 days after we receive it for inspection and your refund or credit. We'll email you an update.
Once your refund is confirmed, it usually takes 3 to 5 business days to reach your account. If it hasn't arrived after that, check with your bank or card provider, as some take longer. Still missing? Contact us.
Why is my refund less than I paid?
If your order used a discount code or gift card, that amount isn't refunded; it's spread across the items in your order by value. For orders outside Australia, currency exchange can also change the refund amount. If neither applies, contact us and we'll check.