Discover answers to common shipping questions.
We offer Free AU Standard Shipping on orders $175+ (excluding orders with glassware). Standard Shipping: Currently ships within 1-2 business days. For orders under $175, we have a $17.99 Flat RateDelivery Timeframes: Standard Metro 3-6 business days,
International shipping is available in both standard and express options as outlined below in AUD. It will be converted to your local currency within your order. New Zealand: Standard Tracked Shipping - $23 Express Tracked Shipping - $33 - Spend $149
We normally dispatch within 1-2 business days. Dispatch emails with tracking details can sometimes go to the spam/junk folder but if it has been over 3 business days since you placed your order, there is no pre order item and you haven't received a d
All orders with a pre order item will be held until all products are in stock. We will need to wait for all of the items to be available before we can ship the entire order. If you need anything urgently, we recommend placing a separate order. If you
Orders containing any of our glassware range (pantry, lunch & food containers) are excluded from free shipping due to the increased weight and special packaging required to ensure these delicate items arrive safely. These measures help prevent breaka
Thanks for your interest!. Yes, we do ship to Parcel Lockers and PO Boxes. To avoid delivery issues, we recommend making sure the address is complete, correct, and includes "Parcel Locker" or "PO Box" in the appropriate input field.
Thanks for your interest!. We do not have next day delivery at the moment. Hopefully in the future!
We understand that the flat rate shipping fee can feel high, especially for smaller orders, and we truly appreciate your understanding. While this helps us ensure reliable and timely delivery, we know it’s not always ideal. To make the most of the sh
If your package tracking status is unavailable, it may indicate that your order was packed out of hours and is awaiting collection. There could also be a delay or a temporary issue with the carrier's system. Double-check that the tracking number is c
It's possible that the package is still in transit even though the status indicates delivery or you could have several boxes on the way and only one has been delivered so far. Please monitor the tracking link for each parcel for updates on its locati
To check the status of your package delivery, use the tracking number provided via email in your shipping confirmation. This tracking number can be used with the courier's tracking system (Auspost, Aramex, Star Track etc). Remember, delays can occur