How do I get a welcome discount code?
Sign up to our newsletter through the pop-up or the sign up form in our website's footer and we'll email you a one-time welcome discount code.
I didn't receive my welcome code
If you've just subscribed:
- Check your Spam, Junk or Promotions folder.
- Refresh your inbox and allow a few minutes for the email to arrive.
If you've subscribed before: a new welcome code isn't generated automatically. Welcome codes are limited to one per customer. If you've already used it, we can't issue a replacement.
Still no code, or never used your original one? Contact us and we’ll review your account.
Why won't my welcome code apply?
Check these first:
- Minimum spend: the welcome code needs a cart total of $125 or more.
- Typos: enter the code in the right case, with no spaces before or after.
- Expiry: welcome codes are valid for 10 days from when you receive them.
If none of these apply, contact us and we'll help.
How do I use a discount code?
At checkout, enter your code in the Discount box on the right-hand side of the screen and select Apply. You can use one code per order.
If a code isn't working, check the case, spacing, expiry date and any minimum order total. Codes and gift cards may be disabled during promotions and on sale items.
I forgot to apply my code or gift card
Contact us with your order number and the code, gift card or promotion you meant to use. Note: Some codes, gift cards and promotions are disabled during sale periods.
How do gifts with purchase work?
A gift with purchase is added to your cart automatically once your order reaches the minimum spend. The minimum changes for each promotion, so check the amount shown at the top of your cart. Discounts and codes that bring your total below the minimum may remove the gift.
- Not in your cart? If your total meets the minimum after discounts, contact us with a screenshot or list of your cart.
- Can I remove or swap it? No. The gift is added automatically and set for each promotion. You're welcome to pass it on to a friend or family member.
How do I use my rewards points?
At checkout, choose how much of your reward to use from the drop-down box. If you can't see your points:
- Make sure you're logged in to your Seed & Sprout account.
- Points can't be used when you're logged in through Shop Pay. To use Shop Pay, log in, then choose to check out as a guest.
Still can't see or use your points? Contact us.
What is Upparel, and how do I use its code?
We've partnered with Upparel to keep textiles out of landfill; you'll see this under "Care and End of Life" on products like the CrunchCase, Bread Bag and Tea Towels. Send Upparel a box of unwanted clothes or textiles and you'll get $25 off your next Seed & Sprout order.
Enter the Upparel code in the Discount box at checkout. It works on orders of $149 or more, and may be disabled during promotional periods.
How do I hear about sales and new products?
To hear first about sales, promotions, launches and restocks:
- Sign up to our newsletter using the form at the bottom of our website.
- Follow us on Instagram @seedandsproutco and Facebook @seedandsproutco.